Alvaro Duran Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, California, United States

- Conduct site surveys to determine optimal locations for equipment installations, ensuring available wall ports on site and switch ports on the network devices.- Perform installations and maintenance of network cabling, including making connections from wall ports, patch panels, and end devices.- Collaborate with networking and voice engineers for the installation and configuration of Cisco, Polycom for integration with Zoom technologies.- Provide on-site troubleshooting and technical support for hardware and network issues in conference rooms, offices, and labs.- Clean and organize communication rooms, ensuring proper identification and labelling of switches and routers for configuration.- Utilize PCR360 ticketing system for managing service requests and tracking inventory across campus buildings.- Train end-users on proper equipment usage and best practices.- Maintain accurate documentation and communication via Microsoft Office 365, coordinating with project managers, clients and team members.

Caracas, Federal District, Venezuela

- Implemented, day to day operations and troubleshooted enterprise Wi-Fi, LAN, routers, switches, controllers, IP cameras (Ubiquiti, Cisco, MikroTik)- Provided HelpDesk support and implementation of access control integrations with Ubiquiti, ZKTeco, Hikvision, Ring, CCTV and IP cameras- Designed Wireless solutions supporting site surveys, Wi-Fi coverage, Hotspot, Radius server, Point-to-Point, Point-multi-Point, LTE, and deployment (Ubiquiti, Cisco, MikroTik)- Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products. (Ubiquiti, Cisco, MikroTik)- Implemented Cisco Unified Communications Manager Express (CUCME) for smaller deployments with Cisco IP phones, ensuring optimal voice quality and feature-rich communication. - Installation supervision and support: EI (Electrical Installer), Field Modifications (FMI) and PICO (Post Installation Check-outs)- Collaborated with other IT functional teams to implement projects, tasks, device documentation, and cross-training of coworkers- Documented and detailed technical configuration for network equipment- Led virtual and in-person meetings to analyze and strategize for each costumer’s needs

Caracas, Venezuela

- Monitored cell towers performance, analyzed alarms and metrics, and initiated troubleshooting to identify and resolve network issues using a ticketing system.- Provided support tickets assigned, and document actions taken to resolve issues.- Troubleshooted and resolved hardware, software and network connectivity problems- Collaborated with cross-functional teams, such as network engineers, operations personnel, or service providers, to coordinate activities and resolve complex network issues.- Communicated updates, escalated critical situations, and fostered effective teamwork to ensure smooth operation of cell towers.- Conducted tests, and assisted in the implementation of network upgrades, equipment installations, or configuration changes to enhance network capabilities.

Caracas, Venezuela

• Supported the installation and configuration of access control systems at client sites• Conducted tests on card readers, RFID antennas, biometric devices, access control panels, and related software• Assisted with routine maintenance tasks, including firmware upgrades, database backups, and system updates• Assisted in the creation and maintenance of technical documentation, such as installation guides, user manuals, and troubleshooting procedures• Participated in site surveys to assess the physical layout and requirements for implementing access control systems• Supported the integration of access control systems with other security systems, such as CCTV cameras or alarm systems. Assisted with hardware connections, software configurations, and tested system integrations

Caracas, Venezuela

Coordinating sports activities on the university campus together with the team formed by the Engineering Student Center (ESC).

Bachelor'S, Telecommunications Engineering

Bachelor'S, Sciences