Álvaro Rocha Email & Phone Number

Rio De Janeiro, Brasil

São Paulo, São Paulo, Brasil

São Paulo, São Paulo, Brasil

São Paulo, São Paulo, Brasil

- Apply and follow planning methodologies, supporting the team through existing tools in the development of loyalty, CRM and Customer Experience (CX) strategies;- Identifying opportunities and proposing solutions to gaps, contributing relevant insights to the development and execution of consulting projects;- Conduct benchmarking and collaborate in the client's Assessment and Tactical Plan phase, providing valuable information to the team;- Carrying out and supporting descriptive analysis of data from available client sources, using insights for tactical deployment.

Barueri, São Paulo, Brasil

- Verify improvements in the Methodology for Developing Solutions and Procedures in the area;- Mapping processes and creating new flows, templates and other opportunities for improvement;- Training new employees and refresher training in awareness of the Information and Privacy Management System; - Verifying that stakeholders are using the processes and generating the artifacts according to the company's methodology in accordance with the internal process standard;- Developing, feeding and monitoring corporate indicators, suggesting action plans to promote reporting to management and stakeholders;- Conducting the action plans indicated by indicators, information security incidents and non-conformities from internal and external audits;- Scheduling and planning internal and external audits with regard to certification, recertification and maintenance of the ISO9001 (Quality Management System), ISO27001 (Information Security) and ISO27701 (Information Privacy) standards;- Reviewing and controlling the Data Mapping and Inventory (LGPD) in accordance with the macro-processes of the areas;- Monitor Information Security Incidents to report to the Support and Infrastructure Support team;- Member of the Ethics and Privacy Committee.

São Paulo, São Paulo, Brasil

- Mapping and describing processes for the area playbook;- Designing flows using Bizagi software and the MIRO platform; - Monitoring the internal processes of the teams involved in opening new partner bases between the acquisition and implementation of the bases; - Monitoring tickets using Jira to validate partner documentation for sending contracts; - Monitoring changes to partners' business frameworks;- Creating quality surveys for the implementation of new bases;- Carrying out telephone surveys on partner satisfaction as part of the Onboarding process carried out by the Implementation analysts;- General inspection of official area spreadsheets; - Extracting service invoices from our partners via zendesk and uploading payments via the Netsuite platform.

São Paulo, São Paulo, Brasil

- General administrative assistance in the organization and daily management of the implementation analysts and the entire OPS sector - LOGGI LEVES OPERATIONAL SUPPORT, in line with new products.

Data Sciencie & Machine Learning

- Ferramentas fundamentais: Como Python, SQL e GitHub - Probabilidade, Distribuições e Estatística Descritiva - Análise exploratória e.

Auxiliar Administrativo, Business/Commerce, General

Bacharelado, Design And Applied Arts

Curso Proprofissão Em Administração, Business, Management, Marketing, And Related Support Services

Curso PROPROFISSÃO em Administração