Daniela Alves Email & Phone Number

Porto, Portugal

🔹 Efficiently respond to customers’ inquiries through email, ensuring timely and accurate resolution.🔹 Liaise with business partners to ensure alignment with operational processes and specific time frames.🔹 Analyze customers’ contacts and its impact to identify trends and areas for improvement in service delivery.🔹 Develop and implement strategies to optimize operational efficiency and enhance customer satisfaction.🔹 Act as a point of escalation for complex customer issues, working closely with internal teams to resolve them in a timely manner.🔹 Coordinate projects and initiatives aimed at streamlining processes and improving overall business performance when it comes to returns.🔹 Foster a culture of collaboration and continuous improvement, promoting knowledge sharing and skill development.🔹 Conduct shadowing sessions with the goal of providing constructive feedback to drive continuous improvement.🔹 Ideation and organisation of team building activities inside the Customer Service department, with the goal of fostering collaboration and personal growth.

Porto, Portugal

🔹 Respond to Customer Inquiries via several channels;🔹 Provide information with regards to products/services and other related inquiries;🔹 Help customers place orders and advise as necessary;🔹 Liaise with several departments to ensure that orders are correctly shipped, according to customer necessities, and help with any issues that may arise;🔹 Manage a high-volume workload within a deadline/KPI-driven environment, meeting performance benchmarks in all areas (speed, quality, volume).🔹 Support new hires during induction week, offering guidance and assistance to ensure a smooth transition into the role.🔹 Conduct shadowing sessions and quality evaluations to assess agent performance, providing constructive feedback to drive continuous improvement.🔹 Spearhead the planning and execution of wellness activities within the Customer Service department, fostering a positive and collaborative work environment.

Cambridge, United Kingdom

🔹 Led all branding and communication initiatives, ensuring cohesive and impactful brand representation across all channels.🔹 Collaborated with creative professionals to develop logos and brand visuals that align with the company's identity and objectives.🔹 Assisted in the development of the company website, contributing to its design and functionality to enhance user experience and brand presence.🔹 Created and managed all social media channels, developing a comprehensive content strategy to drive engagement and brand awareness.🔹 Developed content marketing strategies to promote brand awareness and attract customers.🔹 Established key performance indicators (KPIs) and generated reports to track and analyze the effectiveness of marketing efforts.🔹 Acted as the brand representative at industry trade shows such as ACHEMA and GPS Canada, networking with industry professionals and showcasing company offerings.🔹 Conducted surveys among top companies to gather feedback and insights for the improvement of future software features and client prospecting.🔹 Prepared promotional materials and stationery to support marketing and branding activities, ensuring consistent messaging and visual identity.🔹 Represented the company at meetings and events, effectively communicating the brand's value proposition and fostering collaborations.

Cambridge, United Kingdom

🔹 Executed visual merchandising strategies to create enticing product displays and maintain a visually appealing store environment.🔹 Conducted filling and recovery tasks to ensure merchandise availability and neat presentation on the sales floor, optimizing the shopping environment for customers.🔹 Managed stock reception processes, including inventory checks and organization in the stock room, to support efficient replenishment and order fulfillment.🔹 Specialized in organizing the stock room for the children's department, ensuring ease of access and efficient retrieval of merchandise for customer requests.🔹 Collaborated with team members to uphold store cleanliness and organization standards, contributing to a pleasant and welcoming shopping atmosphere.🔹 Delivered exceptional customer service, assisting with product inquiries, recommendations, and purchases to enhance shopping experience.

🔹 Led content creation efforts for the blog, curating engaging and informative articles to resonate with the interior design audience.🔹 Managed a team of writers, providing guidance and feedback to ensure high-quality content production.🔹 Developed and maintained an editorial calendar to plan and organize blog content, ensuring consistency and alignment with brand objectives.🔹 Oversaw the performance of the blog, analyzing metrics and generating reports to track engagement and inform content strategy decisions.🔹 Acted as a liaison between the brand and external contributors, fostering collaboration and maintaining brand voice and standards.🔹 Stayed abreast of industry trends and best practices, incorporating relevant topics and themes into blog content to enhance audience engagement and reach.

Porto Area, Portugal

Responsible for the communications within USA, South America, Asia and Africa markets.🔹 Cultivated strong relations and secured media coverage with leading magazines and digital influencers.🔹 Served as the company’s face at renowned trade shows such as Maison et Objet Paris and BDNY - Boutique Design New York.🔹 Spearheaded the creation and dissemination of brand communication materials (press releases, newsletters, campaigns, promotion of interior design projects from clients and tradeshows like M&O Paris, BDNY, Architectural Digest Design Show, iSaloni, 100% Design, Decorex...) for email campaigns and trade show presentations, amplifying brand visibility and engagement.🔹 Led content creation initiatives for brand blogs, driving thought leadership and audience engagement.🔹 Managed professional Social Media channels, curating engaging content and fostering community engagement.🔹 Oversaw and directed the work of brand ambassadors contributing to the communication department, ensuring alignment with brand messaging and objectives.🔹 Supervised campaigns and advertisements targeted for press.🔹 Generated departmental reports on goals and KPIs, providing insights for strategic decision-making.🔹 Established and nurtured partnerships to enhance brand reach and market presence.+2 months experience in roadtrip across the USA representing DelightFULL and 7 additional brands from Menina Design Group, facilitating sales meetings and press engagements.

Portugal

🔹 Spearheaded communication efforts with the media, ensuring consistent messaging and positive brand representation.🔹 Managed and curated content for the brand's Social Media channels, driving engagement and brand awareness.🔹 Orchestrated end-to-end event production, from concept ideation to execution, delivering memorable experiences.🔹 Proactively sourced and secured sponsors and partnerships, collaborating closely with respective teams to maximize opportunities.🔹 Acted as a liaison between the company and creative professionals, facilitating collaboration and ensuring project alignment.🔹 Undertook various office tasks to support day-to-day operations and contribute to overall team success.

Porto Area, Portugal

🔹 Served as representative of Spanish energy company Fenosa in the Portuguese market, specializing in B2B interactions.🔹 Conducted market research and analysis to identify potential clients and opportunities for growth, driving proactive outreach and engagement.🔹 Provided personalized support and solutions to clients, addressing their energy needs and requirements effectively to drive customer satisfaction and retention.

Porto, Portugal

🔹 Led the production of two dynamic shows focusing on Fashion and Lifestyle, overseeing all aspects from guest selection, script development, to set decoration.🔹 Collaborated closely with team members to ensure seamless coordination and execution of production tasks.🔹 Assisted in the creation and alignment of show content, ensuring consistency with brand objectives and audience preferences.🔹 Conducted research and analysis to stay updated on industry trends and emerging topics, informing show development.🔹 Contributed to set decoration and design, enhancing visual appeal and ambiance to captivate viewers.🔹 Provided support during filming and post-production processes, ensuring high-quality output and adherence to deadlines.🔹 Participated in brainstorming sessions and contributed creative ideas to enhance show concepts and formats.🔹 Assisted in administrative tasks and logistical coordination to facilitate smooth production operations.

Matosinhos, Porto, Portugal

🔹 Delivered personalized customer service, catering to individual needs and preferences while maximizing up-selling opportunities.🔹 Provided assistance with stock reception, ensuring accurate inventory management and timely replenishment.🔹 Contributed to visual merchandising efforts, maintaining attractive displays to enhance the shopping experience.🔹 Acted as a brand ambassador, embodying company values and fostering positive relationships with customers.🔹 Collaborated with team members to optimize store operations and ensure a seamless customer journey.

Bachelor'S Degree, Communication Sciences: Journalism And Marketing

Professional Course: Commerce