Vitor Alves Email & Phone Number

State Of São Paulo, Brazil

Brazil

São Paulo, Brasil

• Management of the Cards and Credit business unit, ensuring the success of products, developing and executing strategies to achieve goals and maximize results in Brazil, Mexico, Colombia, Chile, and Peru.
• P&L management of the business unit, planning the roadmap, budgeting, cost control, and goal attainment.
• Development of strategies to increase product revenue, as well as revenue assurance from suppliers.
• Leadership in successful cost reduction initiatives with infrastructure, third parties, and suppliers.
• Full management of the product or service lifecycle of the business unit, from development to marketing and post-sales support.
• Development of new features for customer engagement, such as spending control, segmented limits, tokenization, and wallets.

São Paulo, Brazil

• Complete management of the financial product portfolio, including the development of new products and enhancement of existing ones.
• Leadership of a team of 12 people, collaborating with internal teams to ensure the effective delivery of solutions that meet customer needs.
• Mentoring for people development, preparing for promotions, and addressing performance evaluations below expectations, through 1:1 sessions and frequent feedback.
• Interface with key clients to understand their pain points and needs.
• Development and implementation of Go-to-Market strategies for new products and market expansion.
• Project management for launching new products, including process design and coordination of cross-functional activities, as well as prioritization of initiatives from the pipeline according to strategies.Highlights:

São Paulo, Brasil

• Management of a portfolio of strategic clients, including major Financial Institutions, Fintechs, and Retailers.
• Leadership of internal teams of 10 people, ensuring effective delivery, customer experience, and satisfaction, with an above-market average NPS, conducting feedback sessions, weekly 1:1 meetings, and constant alignments.
• Development and implementation of personalized account plans to meet the specific needs of each client and drive their growth.
• Building and maintaining strong relationships with key stakeholders, including C-level executives.
• Identification of cross-sell and upsell opportunities to maximize average ticket size and expand market share.
• Analysis of performance metrics and KPIs to assess account progress and identify areas for improvement.

São Paulo, Brasil

• Project management, from conception to delivery, within established timelines and budgets.
• Development and maintenance of detailed plans, including schedules, resource allocation, and budgets.
• Identification and mitigation of risks throughout the project lifecycle.
• Implementation of methodologies such as Agile or Waterfall, as appropriate to project needs.
• Regular communication of project status and relevant updates to internal and external stakeholders.

São Paulo, São Paulo, Brasil

• Management and development of CRM application projects.
• Server support (Windows Server and Linux - Squid).
• Automation of processes and operational workflows.
• Interface with internal departments, preparation of managerial and statistical reports.

Mba, Project Management

Graduação, Information Systems