Alvin A. Email and Phone Number

· Received calls from customers regarding order status, tracking information, pricing, availability, and product inquiries.· Processed order placement for medical supplies and equipment, cancellations, and managed refund/return requests.· Responded to email inquiries both from customers and internal departments regarding the status of cases, including details of on-hold and priority cases.· Documented the resolution process and maintained a detailed log of daily transactions.· Coordinated with various departments such as Distribution Centers, Collections, Vendors, Pricing Team, and the Sales Team to resolve customer issues.

· Processed orders for e-commerce businesses selling personalized stationery, jewelry, and other products.· Managed customer inquiries via email about product details, order status, refund/return requests, and tracking information.· Coordinated with suppliers to handle cancellation and replacement requests.· Managed interactions with customers through Facebook comments and messages.

· Received calls regarding cardholder’s credit card accounts.· Assisted cardholders with inquiries about their billing statements.· Managed reports of lost or stolen cards and arranged for the issuance of replacement cards.· Assisted customers with online account concerns and processed payments over the phone.· Provided customers with information on promotional terms.· Filed charge disputes and handled merchant-related complaints.

· Made outbound calls primarily to ensure that borrowers’ accounts were current and updated.· Provided foreclosure prevention options to borrowers.· Handled inbound calls regarding various borrower questions and concerns, and provided account-related information.

· Received calls from cardholders and helped them to report their Visa cards as lost or stolen.· Initiated emergency card replacement and cash disbursement requests for traveling cardholders.· Handled merchant inquiries and assisted police officers with lost or stolen Visa card cases.· Provided detailed information to cardholders about their card benefits and transferred them to the appropriate departments as needed.· Managed incident reports and responded to inquiries about Visa promotions.· Referred cardholders to their financial institutions for specific questions about their account statements.

· Warmly greeted callers, listened to customer requests, and referred to alphabetical/geographical directories to provide phone numbers and answer general questions.· Handled various types of listings, including Business, Residential, and Government.· Answered calls in a concise and timely manner.