• Worked closely with HR Strategic Projects & Opportunities Sr. Manager to analyze HR operational metrics and SLAs, taking into account stakeholders' opinions and comparing SCEA's current levels to industry benchmarks. • Efficiently and professionally responded to various employee inquiries through HR Connection’s JIRA/SHIP ticketing system meeting targeted SLAs, ensuring quality service and resolutions for all SCEA employees.• Developed knowledge of and worked with applications such as Taleo ATS, JIRA/SHIP, Smartsheet, Workday human capital management system, and Box, with practical application to various HR functions.• Developed understanding of SCEA's Contingent Workforce Program, researching market data for SCEA's competition and other contingent workforce programs.

• Developed HR SAII training agenda, detailing job functionality, monthly projects, and daily tasks.• Successfully used Case Management System (CMS) to fulfill client requests, process employee onboarding documents, and track ongoing HR projects while maintaining a high level of confidentiality of information. • Effectively developed a central system via Microsoft Excel for managing employee DMV Pull Notices and Background Check files for various campus departments, accounting for over 6,500 employees.• Performing data-entry of confidential employee information into designated databases, while working closely with the Electronic Document Management System to ensure quality of all transferred data.• Partnered with HR team to create detailed personnel reports to determine employee benefits eligibility using the university’s Personnel Payroll System.