Implemented office support services, ensuring delivery quality and adherence to corporate standards.Fostered relationships with Workplace Solutions and business functions, aligning operations with strategic priorities.Achieved KPIs through structured meetings, performance tracking, and compliance with policies.Led pandemic work-from-home initiatives and developed business continuity plans to ensure operational resilience.Contributed to a facility-wide command center project for alarm tracking, enhancing operational efficiency.Received the Bayanihan Award for building the Ilocos facility from the ground up and the Likha Award for a project that saved 10 million pesos in the housekeeping budget.

Supervised pioneer team of 50 employees and expanded staffing by 100% in 2 years.Regularly monitored and reviewed team performance issues and issued recommendations for approval by superior or client.Maximized team efficiency by creating and implementing daily, monthly, quarterly and yearly work tasks/plans aligned with project initiatives and goals/Service Level AgreementsCollaborated with supervisors to determine performance ratings for staff

Contact Point Outsource Services, Inc. is a customer relationship management company utilizing voice technologies. A spin-off from the call center operations of Pacific Internet Philippines, Contact Point evolved into a fully operational global outsourcing call center in November 2002. Responsible for day-to-day operations involving multiple campaigns to achieve daily sales targets Coordinates with different departments (IT, quality assurance, human resources) to ensure that sales targets are metResponsible for daily sales reporting, consolidation and analysis; submits them to clients and discusses such with themRegularly interacts with clients regarding various business concerns

In customer management business, Aegis People Support offers clients and their customers a wide range of specialized solutions, including customer care, inbound sales, technical support and direct response sales services using over 3,800 professionals in the Philippines. It provides these solutions through multiple communications channels, including telephone, e-mail, live web chat and Internet self-help applications. Servicing U.S.-based clients in a variety of industries, including travel and hospitality, technology, telecommunications, retail, consumer products and financial services. Handled inbound calls (both simple and complicated cases) for expedia.com customer service with above-average performance ratingsComposed responses to customer inquiries via e-mailOrganized team-building activities for the company agents

At Wok's Cooking, understands our customers' desire for tasty, tempting, traditional Oriental delights... which is why we use only the highest quality ingredients in our freshly prepared dishes. Wok's Cooking? The Orient's Finest! Was responsible for the day-to-day operations of the fast-food outletManaged the outlet's daily cash flow and expendituresSupervised the work of employees in all aspects: recruitment, training, evaluation

Established a canteen catering to 50 customersWas solely responsible for general operations: financing, sourcing, marketing, promotions, cash flow management, employee supervision and training

Established retail stores in Araneta Center (New Farmers Plaza, Ali Mall) and Robinsons Galleria which sold sports garments and novelty itemsWas solely responsible for retail outlet operations in the aspects of financing, marketing, sourcing, promotions, cash flow management, employee supervision and training

Assisted airline clients in formulating travel itineraries, executing airline documentationsHandled travel arrangements for corporate and key accountsEntertained customer queries / complaints and formulated solutions

Assisted clients in formulating travel itineraries and travel expense quotationsExecuted travel documentationsAssisted in training of new reservations staff members