Frootbat is an industry-leading online whiskey, wine, and liquor marketplace in the US, specialising in sourcing and supplying the rarest, most sought-after vintages and varieties, regardless of the bottle's scarcity or exclusivity.Operating globally, our team collaborates seamlessly across eight time zones, reflecting our commitment to excellence.Job Descriptions:• Global Procurement & Logistics: I manage the purchasing of goods and oversee the export and import of supplies worldwide, ensuring seamless operations and fulfilment of customer orders.• Strategic Planning: I lead strategic planning efforts to optimize warehouse operations and meet customer demands effectively.• Staff Management: I hire, train, and supervise warehouse staff, ensuring high performance and proper staffing.• Inventory Management: I oversee inventory control processes, implementing tracking systems for accuracy.• Operational Efficiency: I continuously improve warehouse processes for maximum efficiency.• Quality Control: I enforce quality standards to ensure accurate order fulfilment and customer satisfaction.• Safety Compliance: I ensure a safe working environment, developing safety protocols and conducting training.• Equipment Management: I oversee equipment maintenance and repairs, coordinating with facility management.• Vendor Management: I optimize logistics with suppliers and partners, monitoring performance and addressing issues.• Performance Measurement: I track KPIs and analyze data to assess operational efficiency.• Continuous Improvement: I encourage a culture of innovation and process enhancement within the team.• Budget Management: I manage the operations budget, monitoring costs and identifying savings.• Customer Service: I collaborate with customer service teams for timely and accurate order fulfilment, maintaining high customer satisfaction

Job Description:• I manage warehouse operations and people to ensure all warehouse activity runs efficiently and effectively.• I communicate with the customer support team and direct customers to solve problems that might arise in the shopping process and support operational escalation to meet the highest customer satisfaction and ensure the customers have a great shopping experience.• I monitor all the payment and customer support activity to maintain the best practice of the business.• I manage the relationship with supplier and merchant partners to solve problems that might arise during business activities.• I manage the warehouse workers to ensure they work safely, organised, effectively and efficiently. I also manage the rosters, payroll, and procurement.• I do the sourcing domestically and internationally (Export-Import) to ensure the business can fulfil customer demand.• I monitor the movement of goods to ensure the business runs correctly.• I report any bug and discrepancy in our back end and front end system to ensure the system runs correctly.• I assist the COO in making all the jobs get done

Job Description:• Ensured continuous availability of fresh produce by replenishing, rotating, and arranging stock, improving product accessibility for customers.• Conducted thorough checks on the quality of each fresh produce item, guaranteeing the freshest and highest quality, resulting in enhanced customer satisfaction.• Executed cutting and packing processes for fresh produce, providing the store with cut options, expanding product variety to meet diverse customer preferences.• Maintained safety, cleanliness, and tidiness in the fresh produce area and stockroom, ensuring a visually appealing and safe shopping environment.• Engaged proactively with customers, providing assistance and information, contributing to positive customer interactions and satisfaction.In summary, my role as a Fresh Produce Team Member at Coles Group involved meticulous attention to product quality, efficient stocking procedures, and active customer engagement, collectively contributing to an elevated shopping experience.

Blibli is an Indonesian e-commerce company. Included in the top 5 online marketplaces in Indonesia and has become a startup with unicorn status.Job Description: • I do search optimisation to make the product listing page produce relevant search results so that the Click Through Rate (CTR) on the Blibli.com marketplace can be maximised.• I also conduct competitive analysis and product quality control to maximise CTR.• I analysed the search features that could be improved based on problems when searching for a product and benchmarked against competitors to increase customer convenience for shopping at Blibli.com.In summary, my role at Blibli.com involved strategic search optimization, competitive analysis, and customer-centric improvements, contributing to its prominence in the Indonesian e-commerce landscape.

During my tenure as Junior Innovation Manager of Amoeba Management at Telkom Indonesia, I had the privilege of collaborating with a brilliant and dedicated team within the Digital Amoeba Program. This innovative program is designed to foster talent development and product innovation within Telkom Indonesia, aiming to nurture intrapreneurial ventures that could evolve into successful startups, thereby enriching the company's culture of innovation and opening new streams of revenue.Job Description:• I supervise, evaluate, incubate and accelerate the start-up business of Telkom's intrapreneurs to be developed business that will become a subsidiary of Telkom Indonesia which will enhance the innovation culture and generate a new revenue stream.• I establish relationships and manage partnerships to run business incubation programs, such as vendors, investors, trainers, and other organisations and companies.• I create learning content about business theories to build awareness of Telkom employees to have ideas for building a business.• I manage human resources to develop the talents of intrapreneurs.• I design financial planning for training programs and exhibition events to maximise the absorption of funds in meeting needs.• I design, manage and execute events for start-up exhibitions to attract investors and training events to give talent the knowledge needed to build start-ups.As a team, we significantly contributed to fostering an inclusive and vibrant ecosystem of innovation and entrepreneurship within Telkom Indonesia. The program, driven by the collaboration of brilliant minds, not only elevated Telkom's culture of innovation but also opened up new revenue streams and business diversification. My collaborative partnership management, educational content development, talent nurturing, and event execution played a pivotal role in laying the groundwork for sustained innovation and ensuring Telkom's competitive edge in the rapidly evolving digital landscape.

BNSD is an International standard design school, a collaboration between BINUS University in Jakarta, Indonesia, with Northumbria University in Newcastle, England.Job Description:• Executed impactful education and promotion events, significantly enhancing brand visibility.• Managed and strengthened customer relationships through effective utilization of CRM software.• Delivered compelling school presentations, playing a key role in driving sales and promoting BNSD.In this role at BINUS Northumbria School of Design, an internationally acclaimed design school, I played a pivotal role in elevating brand awareness and contributing to increased sales.