• Oversee day-to-day operations• Managing budgets and optimize expenses• Evaluate and improve operations and financial performance• Recruiting, training and supervising staff for service excellence

• Oversee day-to-day operations• Managing budgets and optimize expenses• Evaluate and improve operations and financial performance• Handling customer complaints and queries• Recruiting, training and supervising staff for service excellence

• Manage daily operations• Foster a positive working environment for team members• Oversees team training efforts to main high level of service quality • Coordinates with all departments concerned with regards to providing the best guests experience• Handles guests feedback in a professional and timely manner

•Handle and oversee daily Front Desk operations •Ensure highest level of efficiency and guest satisfaction through training and identifying areas of improvement and action•Maximize room revenue through yield management techniques such as effective management of rooms inventory and upselling •Take steps to ensure that the Front Office team achieves consistency in standards, service excellence, product knowledge and technical skills•Provide guidance and on-the-job training to… Show more •Handle and oversee daily Front Desk operations •Ensure highest level of efficiency and guest satisfaction through training and identifying areas of improvement and action•Maximize room revenue through yield management techniques such as effective management of rooms inventory and upselling •Take steps to ensure that the Front Office team achieves consistency in standards, service excellence, product knowledge and technical skills•Provide guidance and on-the-job training to junior and new staff•Nominated to participate in the organization’s “Future Leader Program” involving cross-departmental rotations and a three months attachment at Village Hotel Changi as an acting Duty Manager2016- EXSA Star Award2016 - Employee of the Month (June) Show less

•Handled daily Front Desk operations and ensured that the check-in and check-out procedures are executed according to the hotel’s standards•Created a bespoke experience and pleasant stay for all guests by ensuring that their requests are efficiently and effectively fulfilled in the best way possible2015 – Employee of the Month (February)2015 – ARDE Receptionist of the Year Finalist2015 – Hall of Excellence Award, Individual Category- Merit 2015 – Service Champion Star… Show more •Handled daily Front Desk operations and ensured that the check-in and check-out procedures are executed according to the hotel’s standards•Created a bespoke experience and pleasant stay for all guests by ensuring that their requests are efficiently and effectively fulfilled in the best way possible2015 – Employee of the Month (February)2015 – ARDE Receptionist of the Year Finalist2015 – Hall of Excellence Award, Individual Category- Merit 2015 – Service Champion Star Award- 3rd Prize 2014 - 4th Quarter Service Champion Award Show less

Assist hotel guests with personal belongings and facilitate hotel operations

Served worldwide passengers by facilitating crowd level at transfer counter. Also provided additional assistance to the less fortunate passengers at the Special Service Sector (SSS)