Provides advanced hardware and software support to RICOH Service Technicians and end users in the configuration and troubleshooting of monochrome and color Ricoh production printers. HDI customer service certified providing second and third level technical service support to Ricoh field technicians and end users.Ensures high-level internal and external customer satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computers, and software… Show more Provides advanced hardware and software support to RICOH Service Technicians and end users in the configuration and troubleshooting of monochrome and color Ricoh production printers. HDI customer service certified providing second and third level technical service support to Ricoh field technicians and end users.Ensures high-level internal and external customer satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computers, and software applications, identifying problem areas and recommending corrective action.Utilizes service documentation, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues. As needed, may replicate caller’s equipment failure situation in a test laboratory, to aid in the diagnosis and ultimately step the engineer through to final resolution.CNE A+ Net+ Security+ HDI Show less

Systems Engineer: Supported customers with Fiery and Canon print controllers, print drivers, color management,and advanced Canon software features. Installed,configured, network printing. The Systems Engineer typically interfaces with a customer’s information services personnel. Setup, configure and install multifunction copiers to networks.Resolved printing, scanning email, and faxing issues pertaining to customer’s network configuration.

Technology support specialist: Configured, installed, monitored and maintained IT users' desktop software and hardware over Novell network. Provided consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provided technical support and guidance through Tier 2 support and worked with vendors to resolve Tier 3 issues. Documented solutions to problems and developed end user guidelines. Evaluated, maintained, modified and… Show more Technology support specialist: Configured, installed, monitored and maintained IT users' desktop software and hardware over Novell network. Provided consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provided technical support and guidance through Tier 2 support and worked with vendors to resolve Tier 3 issues. Documented solutions to problems and developed end user guidelines. Evaluated, maintained, modified and documented desktop application packages, Consulted with and made recommendations to IT users on selection of hardware and software products to address business requirements. Show less

Performed repair and maintenance on the canon line of copiers, meeting performance metrics, Calls per day, first fix efficiency, parts inventory management, and customer satisfaction.

Feild service Engineer for Fonar corporation, a Magnetic Resonance Imaging manufacurerField Service Division.Provided first contact resolution on image quality. Performed post sales site residency for new customer installations.First responder for functional image quality.Performed monthly quality assurance .Involved in the initial installation of the MRI scanner; an 8 to 10 week process involving construction timelines and scheduling.

Recieved and refurbished fax equipment from end of lease.Reconditioned and repaired to the componet level to pre-lease condition.

Naval career began October 1998, Attended Basic electronics and Aviation electrician "A" school Millington TenneseeTransferred to VAW120 E2C aircraft squadron Training command.Assigned to VAW122 E2C aircraft squadron for deployment to the Mediterranean.