My Montecillo-Bass Email & Phone Number

My Montecillo-Bass is a Residence Manager (General Manager - Grand Pine Inc) at The Ascott Limited.

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  Residence Manager (General Manager - Grand Pine Inc)

  The Ascott Limited

  Nov 2019 - Present - Makati City

  • Handles Owners Relations • Leader of operational, commercial, and financial components of the hotel and ultimately responsible for the successful running of the property• Oversees day-to-day operations of assigned properties: • At Somerset Central Salcedo Makati, Makati City, Philippines October 2023 to Present, with seven (07) direct reports including Department Heads, about forty (40) organic colleagues, and forty (40) inorganic colleagues.• At Citadines Salcedo Makati, Makati City, Philippines from January 2021 to July 2023, with five (05) direct reports including Department Heads, about fifty (50) organic colleagues, and thirty (30) inorganic colleagues.• At Ascott Makati, Makati City, Philippines from November 2019 to December 2020, with six (06) direct reports including Department Heads, over seventy (70) operational organic colleagues.• Strategic in achieving key performance indicators:• YTD2024 GOP at 47% within Budget; 2023 GOP at 45% versus Budget 41%; 2022 GOP at 46% versus Budget of 45%• YTD2024 GOP Flowthrough 48%; 2023 GOP Flowthrough 59%; YTD2022 GOP Flow Through of 39%• YTD2024 RGI 128; 2023 RGI 159 with top REVPAR (1st of 5 properties); 2022 RGI of 161 with top REVPAR (1st of 5 properties)• YTD2024 ECMS Customer Satisfaction Score of 96; 2023 ECMS Customer Satisfaction Score of 97; 2022 ECMS Customer Satisfaction Score of 95• Sustainability Champion - implemented Multi-site Global Sustainable Tourism Council certification (1st in Ascott Global Group; 1st hotel brand in the Philippines) via Vireo• Ascott Cares Program Lead for certification (Hygiene & Sanitation) via Bureau Veritas• Concurrent role as overall Pre-Opening Champion for Citadines Benavidez Makati and Citadines Roces Quezon City• Cluster Innovation Champion for all Philippine Ascott operating properties and Brand360 Trainer• Cluster Lead Auditor (Services and Product Review)