Alwin Anthony Email & Phone Number

Mumbai, Maharashtra, India

Responsible for managing day-to-day operation with clear focus on achieving operational and team objectivesCo-ordinate workloads to ensure maximum productivity as measured through agent.Conducting 1-on-1s, appraisals and formulating development plans for team membersConducting regular team meetings ensuring any changes or updates in policy and procedures are communicatedEnsuring objectives/targets are set for team members in relation to business… Show more Responsible for managing day-to-day operation with clear focus on achieving operational and team objectivesCo-ordinate workloads to ensure maximum productivity as measured through agent.Conducting 1-on-1s, appraisals and formulating development plans for team membersConducting regular team meetings ensuring any changes or updates in policy and procedures are communicatedEnsuring objectives/targets are set for team members in relation to business metricsLeading by example through performance, effort and ethics and act as an escalation point for Customer Service, liaising directly with customers when requiredMonitoring performance, issue resolution, adherence to the working schedule, attendance and attrition ensuring Key Performance Indicators (KPIs) are met or exceeded Participating in the recruitment process in line with company policy and effectively communicating with all levels of management and across different departments to ensure efficient delivery of serviceProvide performance updates/reports on timely basis to management along with any industry updates Show less

Mumbai Area, India

Responsible for planning and organising day-to-day duties with clear focus on achieving operational and team objectivesCo-ordinate workloads to ensure maximum productivity as measured through agent availability metricsCoaching, training and motivating the Support team membersConducting 1-on-1s, appraisals and formulating development plans for team membersConducting regular team meetings ensuring any changes or updates in policy and procedures are… Show more Responsible for planning and organising day-to-day duties with clear focus on achieving operational and team objectivesCo-ordinate workloads to ensure maximum productivity as measured through agent availability metricsCoaching, training and motivating the Support team membersConducting 1-on-1s, appraisals and formulating development plans for team membersConducting regular team meetings ensuring any changes or updates in policy and procedures are communicatedEnsuring objectives/targets are set for team members in relation to business metricsLeading by example through performance, effort and ethics and act as an escalation point for Customer Service, liaising directly with customers when requiredListening to calls, monitoring chats to ensure quality is being achievedMonitoring performance, issue resolution, adherence to the working schedule, attendance and attrition ensuring Key Performance Indicators (KPIs) are met or exceeded Participating in the recruitment process in line with company policy and effectively communicating with all levels of management and across different departments to ensure efficient delivery of serviceProvide performance updates/reports on timely basis to management along with any industry updatesMaintaining a knowledge base and FAQs for the smooth functioning of the Support team Show less

Mumbai Area, India

The profile is to cater the matrimonial needs of the VIP(HNI) clients and to understand there partner preferences in detail.Based on that preferences, have to design the profile presenatation search, shortlist, screen and select the best profiles for them.Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in.To help them connect them with the shortlisted matches.To facilitate face to… Show more The profile is to cater the matrimonial needs of the VIP(HNI) clients and to understand there partner preferences in detail.Based on that preferences, have to design the profile presenatation search, shortlist, screen and select the best profiles for them.Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in.To help them connect them with the shortlisted matches.To facilitate face to face meeting with the prospect and there family Counseling the members in finding or making the most important decision of their life.Key responsibilites:1. Develop the business for VIP SHAADI 2. Customer Account Management, Meetings and generation of sales for VIP3. Innovate in the marketplace to win over competition4. Run Sales initiatives for VIP SHAADI5. Service Delivery and aim to achieve higher service quality Show less

Mumbai Area, India

The profile is to create an attractive profile for the elite members and to understand there partner preferences in detail. Based on that preferences, RM have to search, shortlist, screen and select the best profiles for them. Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in. To help them connect them with the shortlisted matches. To facilitate face to face meeting with the… Show more The profile is to create an attractive profile for the elite members and to understand there partner preferences in detail. Based on that preferences, RM have to search, shortlist, screen and select the best profiles for them. Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in. To help them connect them with the shortlisted matches. To facilitate face to face meeting with the prospect and there family Counseling the members in finding or making the most important decision of their life Show less

Work Profile:The profile is to create an attractive profile for the privilege and elite member and to understand there partner preferences in detail.Based on that preferences, RM have to search, shortlist, screen and select the best profiles for them.Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in.To help them connect them with the shortlisted matches.To facilitate… Show more Work Profile:The profile is to create an attractive profile for the privilege and elite member and to understand there partner preferences in detail.Based on that preferences, RM have to search, shortlist, screen and select the best profiles for them.Then to send those matching profiles through email or courier on a regular basis and co-ordinate with them via mail, phone and walk in.To help them connect them with the shortlisted matches.To facilitate face to face meeting with the prospect and there family Counseling the members in finding or making the most important decision of their lifeContribution is also there for increasing the branch sale through renewals, referrals and prospect sale.Providing service trainings to the newly joined RM’s, and to the TME’s for properly pitching about how the service exactly is with the quality head.The profile majorly includes the service of the clients in a effective manner maintaining the brand name and taking care of the escalation matrix of the unhappy members and ensuring that he or she leaves with a happy noteWe have a common team target, which is then being divided into individual targets and being given to everyone.Acheivement:Joined as Relationship Manager now promoted as Senior Relationship Manager and now take care of only Elite Members.I am the one who is leading the Mumbai Branch in terms of Service achieving highest success stories (Marriage Finalized by me).Was given the opportunity to work with the Dubai branch within a span of 4 monthsAlso got a special category award as a token of appreciation from the management in the monthly RNR(Rewards&Recognition Pro gramme)Was awarded as the best employee of the quarter by CEO for month of Oct,Nov,Dec 2010. Show less

Malad

Work Profile:Selling various Insurance policies of TATA-AIG to HSBC existing customers over the phone. Taking Escalations calls of other Colleagues especially while taking some critical information from customers.Helping team members in achieving their numbers(Target).Coaching team members in Product difficulties whilst on calls.AcheivementWas given a chance to be Team captain which is an Acting Assistant Manager,s Role for 3 consecutive… Show more Work Profile:Selling various Insurance policies of TATA-AIG to HSBC existing customers over the phone. Taking Escalations calls of other Colleagues especially while taking some critical information from customers.Helping team members in achieving their numbers(Target).Coaching team members in Product difficulties whilst on calls.AcheivementWas given a chance to be Team captain which is an Acting Assistant Manager,s Role for 3 consecutive monthsHandling a team of 10 members Coaching&Motivating in Achieving MTD targets Solving their problems in terms of dispute with the Quality teamAt the same team improving Individual performance as well.Also got a special category award as a token of appreciation from the management in the monthly RNR(Rewards&Recognition Programme) Show less

Calling up existing TATA-AIG Customers for the renewals of the car. Retaining the existing customers by renewing the policy and selling other policies required.Handling customers complaint and solving it with by giving TAT in thatTaking escalation calls and satisfying their needs resulting in customer orientation.Achievement:Was given the award as the best performer on may occasionsWas promoted to call on high profile customers cases solving their queries and gaining… Show more Calling up existing TATA-AIG Customers for the renewals of the car. Retaining the existing customers by renewing the policy and selling other policies required.Handling customers complaint and solving it with by giving TAT in thatTaking escalation calls and satisfying their needs resulting in customer orientation.Achievement:Was given the award as the best performer on may occasionsWas promoted to call on high profile customers cases solving their queries and gaining business for the company with the Quality and Compliance guidelines. Show less

Pgdbm, Marketing

Marketing Major

Bachelor Of Arts (Ba), History

Activities and Societies: Cricket Team Bachelors of Arts

H.S.C; Arts, Science& Commerce

Activities and Societies: Cricket Team & Hand ball Team Arts

S.S.C

Activities and Societies: Player for the school cricket team