Alwin John Email & Phone Number

Dubai, United Arab Emirates

• Managing the purchase, sale, rental, or development of properties.• Monitoring real estate income and expenditure, as well as collecting payments.• Determining rental income and negotiating lease agreements.• Authorizing maintenance, repair, equipment, and supply expenditure.• Negotiating contracts with vendors, suppliers, and contractors.• Overseeing maintenance workers, cleaning crews, contractors, and groundskeepers.• Keeping owners informed on taxes, occupancy rates, and lease expiration dates.• Resolving complaints from residents and tenants.• Preparing financial statements and records.• Reporting to real estate owners and investors on a regular basis.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Provide Service Assurance for Entire Telco & IT infrastructure.• Responsible for smooth rollout & operations of Fault and Configuration Management Services.• Carry out day to day administrational work on the systems• Run Daily Health Check to ensure smooth operation• Deploy automated monitoring and management tool on all Telco infrastructure• Prepare periodic reports on fault and configuration management• Work closely with Operations team to understand their requirement, provide solution and roll out• Contact the vendors to resolve applications misbehavior.• Follow proper escalation process to escalate issues to line manager• Take regular backups to ensure disaster recovery of systems• Troubleshoot day to day issues in the systems• Ensure updated Documentation for all relevant systems and provide management reporting as needed.• Communicate with vendors to escalate and solve issues• Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services.• Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to address them.• Fault management• Problem management & Trouble-ticketing• Configuration & Inventory management• Service Quality management

United Arab Emirates

• Manage & grow pipeline of opportunities within client portfolio through active prospecting.• Develop & executing strategic account plans within territory to capitalize on market opportunity, accurately forecasting at any given time.• Preparing a sales plan to displace competitive products within prospect base.• Developing new contacts either as decision maker or influencers.• Prioritizing opportunities, ensuring maximum customer-facing time is achieved.• Keeping up to date with market changes and developments, as well as new products.Competencies:• Business and industry knowledge.• Problem solving• Interpersonal effectiveness and communication• Delivery of results and impact on business results• Pipeline management.

United Arab Emirates

• Meeting the Insurance Manager and Director discussing the empanelment service and renewal of contracts.• Discussing about the price list, negotiating, and fixing the agreement via mail.• Emailing and getting required documents for empanelment for providers.• Auditing the work process in the provider’s facility for customer’s satisfaction and to check the workflow.• Training the providers about the portal and solving the queries then and there also providing the user details for each provider.• Meeting the management and explaining the flow chart of the insurance and guiding the knowledge of approvals rejections and other criteria related to insurance.• Preparing Contracts and addendums for provider empanelment.• Negotiating and fixing price or discount rates with providers (Hospitals / clinics / pharmacies).• Revising the price for existing providers & visiting their facility for regular updates.

• Responsible for assisting clients for setting up their business in UAE i.e. in Free Zone areas, Dubai Mainland and also Off Shore.• Studying (gathering) on company setup details for each Authorities rules and their way of working and timelines for each process.• Closing deals for company setup sales by getting required documents from clients and also collecting the required invoice amount.• Working in and out with the concerned authority to get the license and other documents as per the client’s requirements with in the standard guidelines of the Authority.• Following up with the clients who have concern in starting up company and solving them by providing them appropriate resolutions.• Also working for closing trademark leads if assistance required for my colleagues.• Buying and reselling of license to clients who need the similar activity, also interacting with PRO who approaches with their clients.• Assisting the clients and sponsors to do the sign off in the notary.

United Arab Emirates

• Responsible for assisting clients for setting up their business in UAE i.e. in Free Zone areas, Dubai Mainland and also Off Shore.• Studying (gathering) on company setup details for each Authorities rules and their way of working and timelines for each process.• Closing deals for company setup sales by getting required documents from clients and also collecting the required invoice amount.• Working in and out with the concerned authority to get the license and other documents as per the client’s requirements with in the standard guidelines of the Authority.• Following up with the clients who have concern in starting up company and solving them by providing them appropriate resolutions.• Also working for closing trademark leads if assistance required for my colleagues.• Buying and reselling of license to clients who need the similar activity, also interacting with PRO who approaches with their clients.• Assisting the clients and sponsors to do the sign off in the notary.• Consulting client from start till end and also after sales services.

United Arab Emirates

• Responsible for collection of outstanding payments for customers in the UAE for their Postpaid, Internet, Landline for business , Fax, Voice connections with DU.• Understanding customer’s problems with patience, guiding and advising them on various forms of payment options.• Interact with customers of various Nationalities.• Interact/discuss with the Manager/Team Leader to resolve problems of serious concerns.• Ensure Customer satisfaction and do all possible within set company policy decisions and keep them happy to make the payments on due date.• Updating actions in the system on a day-to-day basis.

Mumbai Area, India

• On behalf of American Express credit card, collect outstanding payments on credit cards for customers mainly from U.S.A, Canada, Hawaii, Porto Rico and other North American Countries.• Handled a high influx of inbound/outward calls within a dynamic call center environment.• Managed multiple priorities and maintained effective results in a quota driven workplace.• Utilized my expertise in networking and Hardware to resolve issues related to basic computer operation.• Responded to customer inquiries and requests and resolved issues efficiently and professionally.• Exercised strong interpersonal communication skills with customers and department personnel. • Accepted assignments with an open, cooperative, positive, team-oriented and very friendly attitude with customers and colleagues.• Deliver world class customers and build customer satisfaction and loyalty.• Complete ongoing training to stay abreast of product, service and policy changes.• Acted as Team Leader in the absence of a reporting manager and called for meetings to guidance and assistance to resolve day-to-day problems.

Mumbai Area, India

• On behalf of Sprint mobiles & Directv services, selling products mainly from U.S.A, Canada, Hawaii, Porto Rico and other North American Countries.• Present, promote and sell products/services using solid arguments to existing service network providers (selling Directv packages & Sprint mobiles).• Establish, develop and maintain positive business and customer relationships.• Reach out to customer leads through cold calling & warm calling.• Expedite the resolution of customer problems and complaints to maximize satisfaction.• Achieve agreed upon sales targets and outcomes within schedule.• Keep abreast of best practices and promotional trends.• Continuously improve through feedback from management.

Bachelor'S Degree, Computers, First Class

Activities and Societies: Business Law, Computer, Accounting.Certified with Degree certificate.

Diploma In Computer Software, Computer Programming

Computer Hardware And Networking, Computer Hardware And Networking., Certificated

Activities and Societies: Networking, Hardware, Multimedia.Assembling of system and networking.