Alex Ross Email & Phone Number

Toronto, Ontario, Canada

• Collaborated with commercial teams to understand specific customer challenges and provide technical sales support.
• Prepared and delivered technical presentations explaining products and/or services to both current and prospective customers.
• Acting a technical consultant linking pin between sales and the (potential) customer in addition to effective support and problem solving for new and existing enterprise clients.
• Exploring creative ways to develop on the platform… Show more
• Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities in addition to aligning with RnD on future roadmap initiatives and sharing feedback on released.
• Partner with the Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement.

Toronto, Ontario, Canada

• Collaborated with commercial teams to understand specific customer challenges and provide technical sales support.
• Prepared and delivered technical presentations explaining products and/or services to both current and prospective customers.
• Acting a technical consultant linking pin between sales and the (potential) customer in addition to effective support and problem solving for new and existing enterprise clients.
• Exploring creative ways to develop on the platform… Show more
• Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities in addition to aligning with RnD on future roadmap initiatives and sharing feedback on released.
• Partner with the Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement.

Toronto, Ontario, Canada

Prague, Czech Republic

• Guided connection partners through their development of the connection to the Mews REST API up to and including the certification of their connection to the Mews production environment.
• Ensured smooth communication with connection partners to provide them with continued premium support and account management. This included recommendations to existing connections by educating about new and upcoming.
• Ensured smooth communication with connection partners to provide them with continued premium support and account management. This included recommendations to existing connections by educating about new and upcoming.
• Conducted both internal and external training on how the Mews REST API functions. This included guiding the Mews front line support team on how to troubleshoot errors with a connection and on how to read JSON logs. In.
• Provided consultancy for the internal Customer Success team to inform and share new connections with their clients to maximize their use of the Mews Commander product. This also included working with the internal sales.

London, United Kingdom

• Successfully implemented a new property management system, Mews, and additional hotel integrations (channel manager/key cutter integration/Point of Sale) within an 8 hour working period.
• Managed the daily reservations processes and operations to include, but not limited to, room inventory, availability, group quotes, allocations, rooming lists, cancellations, room blocks, cut-off dates and.
• Managed the daily reservations processes and operations to include, but not limited to, room inventory, availability, group quotes, allocations, rooming lists, cancellations, room blocks, cut-off dates and.
• Responsible for monitoring and maintaining both individual and group reservation accounts. This included monitoring any rejected payments, balancing outstanding accounts, and invoicing.
• Assisted the Revenue Manager with rate management, online promotions, and producing weekly and monthly departmental reports. This also included Identifying any overbooking or inventory issues to the Revenue Manager and.
• Provided and tailored training to both front of house and reservation teams ensuring they have received the relevant knowledge to operate on a daily basis.

London, United Kingdom

London, United Kingdom

Ottawa, Canada Area

• The coordination and supervision of up to 20 student staff. This included, but not limited to, writing job descriptions, interviewing, hiring, training, scheduling, payroll, and delegation of all student staff.
• Responsible for the processing of financial transitions of the Residence Reception Desk, Conference Services, and the Department of Housing and Residence Life. This included the day to day cash reconciliation of the.
• Responsible for the processing of financial transitions of the Residence Reception Desk, Conference Services, and the Department of Housing and Residence Life. This included the day to day cash reconciliation of the.
• Assisted the front desk team during peak check in/out times to provide the best experience for in-house/incoming guests. This included making sure rooms were ready, solving maintenance issues, and troubleshooting any.
• Managed and coordinated the summer residence program. Duties included setting up the online application and payment form, processing student applications/payments, room assignments, processing maintenance requests, and.
• Assisting with the day-to-day operations of the Residence Reception Desk under the supervision of the Operations Supervisor. This included managing the residence key inventory, updating the master listing of students.

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Mississauga, Ontario