Aly Page Email & Phone Number

Austin, Texas Metropolitan Area

• Led a team of Engineering Program Managers, responsible for analyzing business and user pain points and translating them into strategic product opportunities
• Managed cross-org annual planning for technology needs -- aligning teams on shared top-line goals and creating a structure for effective roadmap execution

Austin, Texas Area

• Founded and scaled the Infrastructure Program Management team, who partners with customer care product and engineering teams to design a product vision for Meta’s support experience.
• Supported team growth to 16 Global PgM’s & 4 leads over five years.
• Led inbound technical roadmapping across Operations & Eng partners, translating business problem statements (300+ HoH) into actionable technical opportunities.
• Co-led the platform strategy for issue prediction machine learning, of which implementation results in estimated company savings of over $24M/year.
• Led as an Ops voice in an investment case that resulted in funding of ~200 FTE’s for a central customer support product team.

New York, NY

• Built a global customer support program for premium advertisers (“Client Concierge”) from the ground up; managed LATAM and APAC regional operations and XFN relationships; then scaled the program across three additional.
• Managed workflow transition from vertical + regional queues into a single global queue, while also enabling 24/7 support and introducing creative agent segmentation and vendor design. Resulted in +4 pts efficiency.
• Designed and launched a scaled data quality operations pilot program: managed UI tool design & build strategy, vendor selection & negotiation, workflow creation, training & knowledge management, quality assurance.
• Designed our initial customer issue taxonomy data platform, consisting of over 135 unique issue types.== AWARDS == Power of Partnerships Award (Meta)> “extraordinary, game-changing impact with partners both internal.

New York, NY

• Managed technical execution of Instagram and Facebook campaigns and led projects focused on simplifying operational client support. ==Projects== (1) Business Manager Operational Support (business.facebook.com)
• Analyzed process, created operational workflows and policy, and scaled support to 100% of Business users
• Reduced manual Ops time spent by 40%, even while Business MAU grew +55% (YOY)
• Collaborated with product and engineering team to influence product and policy change resulting in improved customer experience and decreased Ops time spent(2) Client Communications Process and Tools
• Rolled out an external communications tool to global Ad Ops team; time saving estimation of 35%
• Identified problem areas in Facebook direct client support, founding member of a working group focused on unifying the Facebook voice of support to advertisers(3) Instagram Ads Rollout

Austin, TX

• Contracted pilot program through ProUnlimited dedicated to resolving client account admin and operational issues at scale
• Provided optimizations for key performance indicators for self-service ad delivery on Facebook
• Troubleshot bugs on the platform and liaised between client and internal engineering team
• Identified efficiencies in operational tasks to formulate and scale long-term solutions

Dallas, TX

• Drafting of proposals for health and welfare brokerage and consulting services
• Design of marketing materials and drafting of press releases
• Responsible for maintaining brand consistency across Lockton Dunning Benefits' external marketing and public relations collateral
• Formulation and support of strategic business development processes

Austin, TX

• Lead generation; researched and contacted potential clients for pitch presentations
• Drafted initial iterations of budget plans for strategic marketing campaigns
• Collaborated on tradeshow PowerPoints & other client digital product collateral
• Gained basic experience in account management, SEO, site map development and media planning in the B2B sector

Austin, TX

Student apartment locating & residential leasing

Dallas/Fort Worth Area

I was essentially the Operating Room catch-all assistant (exploring the option of heading to med school). I prepped rooms for surgery (cleaned the floors, developed a standard process for pulling the instruments for each case), transported patients to/from OR, and often scrubbed in to hold the retractor during surgery. Though I didn't continue on the.

Bachelor Of Science In Communication Studies, Corporate Communication, Business Foundations Certificate

Activities and Societies: Women in Engineering Program, Kappa Alpha Theta, Honor Roll

International Marketing

With Advanced Spanish focus