Alya Putri Djunaedi Email & Phone Number

Singapore

- Working under Product Team to collaborate with Product Manager, UI/UX, and Developer Team to achieve the product goals- Manually testing features, calculations, and product logics which includes Singapore's CPF, Tax Filing, Leave Management, Attendance, etc- Implementing test in three environments; localhost, staging, and production while providing feedbacks to the Developer Team- Planning improvements and fixes in each month along with the Product Manager, while conducting bug identification for both web and mobile applications to match the features' expected results- Tightly communicating with Customer Success Team to share the product knowledge and answers product-related questions- Compiling the product's documentations and QA reports, while utilizing Gitscrum to keep up with the features development

Singapore

- Assisted clients through Intercom, email, and Zoom meeting for direct guidance — as requested- Managed new clients' onboarding process and leave migration, assuring a smooth transition from the clients' old HRMS to Payboy- Occasionally updated articles as clients' go-to guidance using Payboy- Tightly communicated with Sales and Product Team throughout the day-to-day tasks

Jakarta, Indonesia

- Sourced candidates through Glints' dedicated database and social media (Linkedin).- Able to call interview candidates as the first step of the recruitment, mostly in English, while explaining the selling points of the clientand the position.- Led the candidates during the recruitment process with the client, including arranging the interview and test.- Adjusted clients' special requirements in order to recommend the best talents.

Kaunas, Kauno, Lithuania

- Solved web hosting, domain, and similar cases for customers with customer obsession value.- Handled customers from all around the world; mostly from Asia, Europe, and USA.- Handled live chats, emails, and tickets on daily basis.

Kota Cimahi, West Java, Indonesia

- Taught students from kindergarten until high school level. Responsible for three to four classes in a day.- Made interactive and entertaining materials for online classes.- Participated in a monthly event with 40 students in the class and conducted the activities.

- Able to translate from Bahasa Indonesia (Indonesian) to English- Have translated journals and abstract related to business, IT, and sports- Open to any kind of text to translate