Jonathan Jeremy Email & Phone Number

Implementing customer success strategy by designing initiatives and programs to drive client satisfaction, retention and lifetime value.Managing and providing onboarding processes through client engagement, concern identification, and support provision to ensure successes.Optimising derivable value of products and services for customers through review conduction, solution formulation, case studies, and feedback collection to deliver greater value to clients.Increase customer lifetime value through upselling & cross-selling of products and services, as well as conceptualising ideas for new (and existing) products and services.

Bali, Indonesia

Building and developing relationships with existing or potential clients.Planning, developing, and implementing sales strategies to achieve sales targets.Attend networking events to acquire potential leads.Liaise with Sales and Editorial Team to strengthen and increase efficiency of workflow.

Bali, Indonesia

Ensuring quality onboarding experience for Abacus users.Managing onboarding tasks in integrations, menu builds, etc.Liaising with clients to maintain clear communication for pre and post-installation/integration inquiries.Investigating issues in relation to integration within database and backend.Liaising with internal and development teams on customers’ inquiries and feedbacks to improve integration and onboarding procedures.

Bali, Indonesia

Providing customer support for Abacus users. Solving issues brought upon by clients for Software/Hardware and Front-End/Back-End inquiries.

Denpasar Area, Bali, Indonesia

Greater Jakarta Area, Indonesia

Junior Staff (One-month Internship) for DR. Junimart Girsang, S.H., MBA, M.H. of Commission III of the House of Representative of Indonesia