Responisble for staffing the Phoenix Contact Center with large classes and strict deadlines.Primarily responsible for but not limited to positions such as Customer Service and Collections Representatives. Generating applicant flow, including developing and maintaining internal recruiting efforts and tracking methods for customer service positions in local market in a high volume recruiting atmosphere.Source and conduct interviews with potential candidates for all positions.Create and distribute employment-related correspondence; e.g., applications, forms, offer letters, and orientation materials. Extend official job offers to potential new hires. Also responsible for initiation of background investigations and drug screens.Work in the capacity of Talent Acquisition business partner with leadership and Human Resources on all aspects of contact center hiring and talent forecasting. Implementing best practices for hiring process by creating new recruitment strategies, procedures, and documents.Partner with the Sr. Manager and provide recommendations/suggestions in the areas of hiring strategies, retention, training, advertisement and developing performance metrics.Initiate, lead and execute various staffing based projects to promote and enhance the overall performance of the staffing department and business resultsDevelop and leverage relationships with external candidate sources (networks, job fairs, professional organizations, college career centers) including representing the company at offsite recruiting events.

As a Talent Acquisition Onboarder, I am mainly responsible for supporting the recruiters in high volume requistions and creating an excellent candidate new hire experience. In addition, I ensure that all staffing processes are in compliance with company policy. I provide support to recruiters and staffing manager by organizing, developing, implementing and monitoring various recruiting measurements with the strategic purpose of increasing accountability, hiring rate, and retention rates.I create and distribute employment-related correspondence; e.g., applications, forms, offer letters, and orientation materials. Also responsible for initiation of background investigationsI respond to applicant inquiries regarding open positions! screen applicants to match qualifications with job requirementsI conduct skills testing and handled applicant communicationI maintain the applicant tracking systemI maintain assigned confidential personnel files and databases and in addition to preparing reports and audits as required.

Onboarding Ambassador for eBay. Greeting, testing and tracking all potential new hire candidates. Work effectively with business partners to identify and hire quality candidates. Schedule prescreens and interviews. Conduct candidate testing and maintain applicant tracking system. Worked closely with member on my team to impove and implement new processes for a better hire.