Alyse Kovel Email & Phone Number

Engage with customers and sales consultants to ensure a seamless sales process and nurture customer relationships. Implement effective follow-up communication with customers to manage delivery time lines. Organize the execution of core store processes to ensure support staff is able to complete deliveries, service work, and track payments. Develop customer relationship management strategies to improve the customer experience with the goal of a 100% satisfaction rate. Maximize productivity of the sales team through efficient organization and powerful communication strategies.

Curated and produced content for social media marketing channels.Designed key advertising materials to promote customer awareness and drive traffic to specific marketing initiativesTrained new employees in core functions and customer communication standards.Utilized CS Gold database system to troubleshoot customer account issues.Coordinated Inter-office relations to better provide customers with a simple and friendly customer service experience.

Managed a staff of 20 to effectively run the chief dining hall serving approximately 20,000 students and faculty members.Produced recommendations based on verifiable data for improving the efficiency of the kitchen environment and key processes.