Dialog Direct partners with over 250 global brands who trust us to connect and engage their customers by creating relevant dialogue throughout the entire customer lifecycle. Our success lies in our obsession with revolutionizing how brands create remarkable experiences along the customer journey. We do this by providing our clients with the industry’s most innovative solutions that help develop one-to-one experiences to facilitate communication with customers at every touchpoint, every time. At Dialog Direct our marketing and customer engagement solutions have one mission in mind: Identify – Nurture – Engage – Deliver.• Accountable for customer satisfaction and retention. • Responsible for the success (high quality, on time, on budget) of the programs/projects assigned to him/her. • Work in tandem with the Project Management Office (PMO) and Customer Service Group Manager (CSG) to ensure success of initial scope of the project and that documentation satisfies client needs. • Work closely with the PMO and CSG to insure that the change order process is adhered to and to define methods of communication with the client. • Responsible for structuring the overall program/project plan, budget, schedule and staffing requirements for IT Development effort. • Responsible for efficient team utilization. • Provide weekly status update to working team. • Ensure that company standards, methods and tools are utilized on the projects to achieve project success. • Provide weekly/monthly status reports, project tracking updates and overall assessments to senior management and team. • Ensure entire project team is aware of progress through face-to-face communications. Manage team conflicts to resolution. • Project P&L monitoring for development effort.

 Manage and coordinate a team of website publishers, content associates, external vendors, and the tasks of our international digital teams to ensure on time and on budget programs  Create efficient and coordinated timelines prioritizing tasks for the internal digital team based upon the individual needs of each task, project, and client  Handle multiple ongoing projects, coordinating with CRM team to ensure that client objectives are recognized and delivered  Create and manage an annual digital calendar and weekly publishing calendar for use and distribution to the internal digital team, international digital teams, and our clients for all Export and Growth markets  Manage the digital online media process from creative concept, client feedback, localization and translation, tagging, trafficking, and optimization  Plan the website launch and maintenance process from the content creation stage through push live  Manage all facets of Export and Growth digital budgets, including the opening of jobs, writing purchase orders, gaining client approval, and updating line items  Lead meetings to report on digital campaigns and website maintenance to internal, vendor, and client teams Strong emphasis on building and developing lasting personal and professional relationships with my internal team, the external vendors, and our clients  Work with an internal team of planning, account, media, CRM, and public affairs representatives to innovate and implement strategies for vehicle launch and sustainment campaigns  Actively research competitor digital activity in local markets and digital technology in order to identify new opportunities for growth

As an Associate Project Manager, I manage small scale projects and provide coordination and project management support to larger scale projects. I am constantly working to ensure projects are on time, on budget, and up to our quality standards. Listed below are some of my main job responsibilities:Set-up and maintain project in Creative Manager; client collateral materials; Digital Binder, etc.Create and monitor project timelinesManage external and internal change processManage defined phase(s) of projectsBuild relationships with clientsCommunicate effectively with internal and external resourcesAdhere to project deadlinesWork with project managers to coordinate the development of content for a wide variety of communication programsWork with project managers to coordinate the gathering of information from clients and third party resourcesWork with project managers to interpret client needs and coordinate client communication as necessaryParticipate in best practices development and maintenanceOversee assignment of resources