Alyson Bergin Email & Phone Number

Philadelphia, Pa, Us

Trenton, New Jersey, United States

Trenton, New Jersey, United States

Hamilton Township, New Jersey, United States

· Provide excellent customer service to all customers through both written and verbal means of communication.· Serve as “Single Point of Contact (SPOC)” liaison between customers, the public, and all internal departments of the bank.· Responsible for full-cycle customer complaint management, including recording, collecting supporting documentation, working with necessary departments to resolve the issue, and communicating the resolution with the customer.· Maintain highest levels of confidentiality when handling personal information.· Maintain up-to-date knowledge of current banking laws and regulations.· Mitigate financial risk to the bank by diligently analyzing customer accounts while monitoring for fraud and suspicious/unusual activity.· Assist customers with new account opening and account maintenance.· High level of adaptability and emotional intelligence, EQ-i 2.0 emotional intelligence assessment results and report available upon request.

Hamilton Township, New Jersey, United States

· Executed customer transactions while providing excellent customer service.· Maintained highest levels of confidentiality when handling personal information.· Maintained up-to-date knowledge of current banking laws and regulations.· Participated in community outreach programs, including financial education volunteer work for underprivileged groups.