Alyssa Bourque Email & Phone Number

United States

· Collaborates with stakeholders to design and develop new clinical documentation within the system to helpmeet current/future needs.· Conducts application programming. Reviews standard operating procedures and functionality.· Evaluates electronic medical records recommends functionality improvements, and· troubleshoots issues.· Maintains, researches, trains, and troubleshoots clinical electronic medical records with applicationprogramming, systems analysis, and systems design.· Provides analysis and evaluation of clinical information.· Provides staff training and development.· Performs other related duties as required.· Holds NEO ( New Employee Orientation) to train new associates on basic functionality of EHR.

• Field incoming help request from end users via telephone.• Document all end user identification and contact information, department, and nature of issue• Prioritize issues to correct departments and escalate problems when required.• Remote\log-in to computers to troubleshoot issues.• Record, track and document all help desk problem solving process including all successful andunsuccessful decisions made and actions taken.• Test fixes to ensure problem has been adequately solved.• Access software updates, drivers.• Unlock and update end users active directory passwords, as well as other applications.• Reset citrix receivers.• Identify and learn appropriate software and hardware user and supported by the organization.

Administrator in Active Directory• Administrator in Group Policy management• Administrator for Office 365• Responsible for Electronic Faxing\ Scanner licenses.• Remote\log-in to computers to troubleshoot issues.• Handles the setup and breakdown of all computer and laptops.• Add new employees to system\Server and give certain permissions to staff• Download Drivers for printers & scanners• Create Drives in Server for company• Trouble shoot network and system problems.• Support for clinical, clerical and business staff with hardware and software faults.• Handles importing and exporting of all scanned documents.• Took Lead in Conversion of EMR Systems.• Trainer for all new employees/ ongoing training with Staff and providers.• Handles and Creates schedule templates for providers.Ad Liaison, Medical Records Coordinator, Procedure Schedule, Biller• Performs general clerical duties such as typing, answering phones, customer service etc.• Maintains confidential customer information• Prepares and sorts source documents, identifies and interprets data to be entered.• Handles calls to insurance offices for prior authorizations for upcoming procedures.• Scheduling and rescheduling appointments.• Bills out sleep study procedures.• Handles medical equipment orders made by physician, to medical company.• Receives and resolves insurance denials.• Fills out and handles FMLA and Homebound paperwork for patients.

• Maintain all administrative Assistant Duties.• Oversee litigation support productiondepartment.• Delegate all incoming and out going projects to meet client demands.• Maintain client\employee confidentiality.IT Department Fill in since March 2013:• Process electronic images, PST and file conversion.• Supply finished electronic load files via media, FTP or email utilizing LAW50.• Duplicate media (DVD,CD) Create labels for media, Endorse images electronically or manuallybates. Print Files from client media.• Answer and direct incoming calls on multi-line phone system.• Data entry, file naming and coding.• Purchase, restock and price compare office and production supplies.• Invoice all job tickets utilizing QuickBooks Pro 2001.• Assist on Production floor: produce client jobs by heavy copying, scanning and computer usage.