Alyssa Dobbin Email & Phone Number

Manage a team of 6-8 varied specialists responsible for scheduling electronics and HVAC technicians with policyholders.Oversee all aspects of scheduling for HVAC and electronics technicians, ensuring efficient and timely assignment fulfillment.Plan and optimize staffing levels to meet fluctuating demand and ensure efficient service delivery.Develop and implement training programs and materials to improve the skills and knowledge of scheduling specialists.Manage user accounts across various company platforms, including creating new accounts, deactivating accounts as needed, and troubleshooting access issues.Provide technical assistance to employees, resolving computer-related problems and ensuring seamless workflow.Contribute to a secure and efficient IT environment by maintaining accurate user account information and promptly addressing access issues.

Led a team of 5 scheduling specialists responsible for handling inbound calls, emails, and texts from policyholders and clients.Provided training and coaching to customer service representatives to ensure they provided exceptional customer service.Developed and implemented new processes to improve customer satisfaction.Reduced customer wait times by 15% by implementing a new call routing system.

Handled a high volume of inbound calls, emails, and texts from policyholders and clients.Gathered and verified information to schedule electronics and HVAC technicians with policyholders.Provided updates to policyholders and clients on the status of their claims.Resolved customer complaints and issues.Received positive feedback from customers for providing exceptional service.

Analyzed field assessment data compiled by electronics and HVAC technicians.Prepared technical reports that summarized testing methods, results, and repair recommendations.Researched market data to determine fair market value of damaged items.Communicated with insurance companies to assist in settling homeowner/property claims.

Charlotte, North Carolina Area

Managed patient records and insurance information.Prepared written documents, including memorandums, emails, letters, reports, and tables.Filed records using specific filing systems.Sent faxes to appropriate recipients for medication refills, insurance, and disability.Created and updated patient account ledgers.Configured patient balances.

Proofread and edited texts.Reviewed and then condensed, corrected or arranged, and oversaw editorial content of written and online publications, such as blogs, books, websites, etc., with the objective of preparing it for final presentation.

Charlotte, North Carolina Area

Arranged, organized, and displayed merchandise.Processed sales transactions and ensure that all related documentation is accurate and complete.Served customers in professional, courteous, and timely manner.Performed functions including stocking and restocking merchandise.Kept the Store Manager well informed of activities and significant problems.

Concord, North Carolina

Arranged, organized, and displayed merchandise.Processed sales transactions and returns, and ensured that all related documentation was accurate and complete. Served customers in a professional, courteous, and timely manner.Performed administrative functions including tracking, ordering, and managing inventory, ensuring store security.Kept the Store Manager well-informed of activities and significant problems.Key holder and was responsible for opening/closing the store as required to support the management team.