Alyssa Evans Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona

-Train new hires on client specific information and customer service-Upskill current agents to improve performance-1-on-1 coaching to improve performance-Maintain knowledge as a subject matter expert-Work with Recruiting and Operations teams to ensure the hiring-training-production hand offs are seamless-Teach tenured agents coaching skills to be ready to move up to the next level.

Watertown, Ny

My responsibilities as a Team Leader include:•Use reports to interpret daily, weekly, monthly, and quarterly stats and metrics.•Work directly with Clients through calibration calls, in-person and web-based meetings.•Feedback weekly and bi-weekly stats and coach best practices.•Feedback quality reports to SPs and coach areas of improvement.•Answer SP questions and offer solutions for difficult problems.•Work with minimal supervision in a time critical environment.•Provided outstanding customer service through support of escalated customer issues by defusing difficult situations and solving their problems.•Interview applicants for new hire opportunities.I also concurrently serve as a Trainer, depending on business needs.•Train classes of 15-25 agents on company and contract-specific policies and procedures.•Launch new contracts and train replacement agents due to attrition.•Build training plans.

Tempe, Az

As Lead Compliance Coordinator, I was in charge of a four-person team and I distributed daily work and special projects.•Entered Homeowner’s Association violations into Jenark computer program; edited and mailed violation letters to homeowners.•Worked with Community Managers, Assistants and teammates to meet 48 hour and weekly deadlines.•Helped with special projects in Accounts Receivable, Customer Service, and Records departments.

Glendale, Az

•Trained associates in customer service and sales procedures, cashiering, and loss prevention policies. •Coached and developed sales associates to meet higher sales goals.•Met daily, weekly, and monthly sales goals.•Opened and closed the store, including counting registers.

Master'S Degree, Accounting

Bachelor'S Degree, Accounting, 3.2 Gpa