- Built and maintain task management system- Contractor acquisition and onboarding- Remote team management, leadership, and training- SOP development and improvement for 40+ clients- Lead sales and discovery calls- built and maintain company knowledgebase- Develop and launch new services/packages- Implement delegation strategy for clients

- Collaborated with CEO on multiple administrative/operational process improvements and software implementation.- Created, organized, and managed a digital operations management platform for 10+ administrative staff- Developed, recorded, and maintained 15+ administrative processes and SOPs- Built and lead a training program for admins and therapy providers- Team Management and Leadership

- Developed and organized a project management system for 8+ services- Account manager on several multi-milestone website builds- Bookkeeping and Payroll- Team management and contractor acquisition

- Created and managed marketing campaigns including: email, print and phone- Managed and facilitated operations improvements- Assisted in production of client orders- Managed client, vendor, and internal communications- Set-up and managed expo attendance- Created and maintained training manuals and processes

-Compiled, prioritized and processed customer orders into local database from several different communication systems.-Maintained delivery, freight, and shipping schedule including rate comparison, and bill of ladings-Upheld inventory ordering according to production volume, and price comparison -Customer service phone, email and in-person consultations.-Conducted ongoing production tracking reports to monitor and achieve ship times for time sensitive orders-Developed initial social media plan and presence. Built social media calendar, posts, advertising and promotions across multiple platforms.-Assisted in designing seasonal products based on previous sales reports and current trends