In this role, I work with a project manager to design and develop eLearning courses, modules, videos, and assessments that meet the learning objectives and quality standards. I present my materials and collaborate cross functionally with stakeholders and clients.• Writes clear, accurate, and user-friendly documentation, such as user guides, online help, release notes, FAQs, and tutorials.• Designs and develops interactive and multimedia e-learning courses, webinars, videos, and simulations using various authoring tools and platforms.• Applies instructional design principles and methodologies to ensure the learning content is aligned with the learning objectives and outcomes.• Conducts needs analysis, audience analysis, task analysis, and content analysis to identify the learning gaps and requirements.• Collaborates with subject matter experts, stakeholders, and reviewers to gather feedback and ensure the quality and accuracy of the learning content.• Manages multiple projects and prioritizes tasks to meet deadlines and expectations.• Researches and stays updated on the latest trends and best practices in technical writing and instructional design.

I’ve been freelancing as an Instructional Designer through the Upwork platform. I’ve worked to create eLearning materials for a variety of stakeholders including the National Association of School Nurses, Ohio Mental Health and Addiction Services, and Ohio Department of Job and Family Services. • Develops, edits, and designs engaging learning experiences, online courses, and curriculum.• Applies the ADDIE model and other adult learning principles to tailor curricula for various learning styles.• Works collaboratively with subject matter experts to identify training needs and implement feedback through rounds of review.• Completes QA testing, scorm testing, and reviews work from other instructional designers.• Advanced at using Articulate Storyline 360, Rise, and other e-learning software; including AI tools for voiceover and captions (WellSaid and Subly).• Produces video-based e-learning using tools such as Vyond for animation, Canva, and Adobe.• Uses storyboards to create scenario-based e-learning and interactive simulations.

• Developed and maintained comprehensive training programs aligning with the organization's strategy and business objectives; this included creating training curricula, course outlines, and training materials for different skill levels and job roles.• Facilitated engaging and interactive training sessions through various delivery methods, such as instructor-led training, virtual sessions, and e-learning modules; adapting training approaches to cater to different learning styles and audiences.• Implemented training evaluation methods, collected feedback from participants, and analyzed training effectiveness; continuously improving training programs based on feedback and performance metrics.• Managed and maintained multiple learning management systems (LMS) for hosting training content such as E-Learning Simulations, Videos, Course Content, One Pagers and Help Articles; ensuring rep-facing content remained relevant, up to date and discoverable.• Skilled in using e-learning software tools including Articulate 360, Adobe, Canva, Chameleon, Pendo, Loom, etc.• Strategized and collaborated with multiple departments to launch and train impacted audiences on new SaaS features and product updates.• Crafted and continuously updated 10+ modules of technical training for the Onboarding Certification Program, completed by over 6,000 new members, teaching them how to use the SaaS product quickly and efficiently, increasing overall sales and decreasing the timeline to first sale.

• Established and sustained robust relationships with channel partners across a variety of geographical markets.• Trained and assisted channel partners ensuring they could use the SaaS to grow their solar sales organizations.• Evaluated and provided feedback on partner performance; collaborated with other internal departments, suggesting areas for improvement.• Conducted weekly check-ins and team trainings with assigned partners to offer coaching, track sales performance, and encourage growth.• Coordinated with internal teams, including sales, marketing, and product development, to ensure consistency and efficiency of channel strategies.• Oversaw partner contracts, agreements, and rewards to ensure adherence and optimize partner satisfaction and performance.• Measured and reported on key performance indicators, such as revenue goals, partner sales results, and market trends.• Collaborated with stakeholders across the business to support broader business goals and strategies.

• Generated leads, ran appointments, presented proposals, and closed solar deals.• Maintained positive customer relationships throughout the solar sales cycle.• Consistently among the top producing sales representatives for Sunrun’s South Carolina market.

• Oversaw a team responsible for finding and retaining on-air radio sponsors.• Handled signing of contracts, collection of donations, and maintenance of clients. • Developed scripts, recordings, and on air-schedules.• Collaborated with all of the departments in the station.At the station, I was also an on-air personality. I created, prepared, and presented shows centered around the Power of Positivity to hundreds of thousands of listeners once a week.