Alyssa K. Email & Phone Number

United States

Lake Mary, Florida, United States

• Contingent worker for a bank (Fraud Department).• Review and verify transactions to ensure they meet the client’s Deposit Account Agreement and were initiated and authorized by the customer.• Follow Truth and Savings Act, Regulation E, Account Takeover, and Identity Theft procedures and regulations.• Trained in opening new online savings accounts, CD’s and applying customer bonuses.• Trained to assist customers with simple account transactions such as deposits, withdrawals, transfers and domestic wires.• Notate every call per company and client’s standards and procedures.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.• Taught staff strategies for completing work and smoothly carrying out senior management directives.• Resolved problems promptly to elevate customer approval.• Enforced quality assurance protocols to deliver ideal customer experiences.• Handled cash accurately and prepared deposits.• Motivated, trained and disciplined employees to maximize performance.• Handled customer complaints.• Managed daily labor goals.• Performed daily and weekly inventories.• Followed Yum! Brands strict food safety standards and restaurant cleanliness guidelines.

• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Implemented operational strategies and effectively build customerand employee loyalty.• Managed budget implementations, employee evaluations andcontact details.• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.• Performed daily, weekly and period inventories while maintaining ICOS standards.• Maintained compliance with company policies and procedures for food safety, sanitation and quality.• Maintained effective supply levels by monitoring and reordering food stock and dry goods.• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.• Set schedules for 27 staff members by planning and designating shifts and hours while staying within a set labor percentage.

Osceola County, Florida, United States

• Oversaw balancing of cash registers, reconciled transactions and deposited establishment’s earnings to bank.• Tracked food production levels, meal counts, and supply costs.• Reviewed and approved employee schedules and timesheets.• Maintained effective supply levels by monitoring and reordering food stock and dry goods.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.• Maximized quality assurance by completing frequent line checks.• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health departmentstandards.

Kissimmee, Florida, United States

• Ran a satellite kitchen completely separate from my manager’s kitchen.• Demonstrated conflict management skills while supervising employees.• Accurately monitored inventory levels in order to accurately order supplies.• Reviewed and approved employee schedules and timesheets.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.• Tracked food production levels, meal counts and supply costs.• Oversaw balancing of cash registers, reconciled transitions and deposited establishment’s earnings to bank.• Maintained compliance with company policies and procedures for food safety, sanitation and quality.• Maintained effective supply levels by monitoring and reordering foodstock and dry goods.

Kissimmee, Florida, United States

• Adhere to safe work practices, food safety regulations and corporate guidelines.• Made food according to standard recipes with requested changes for customer satisfaction.• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.• Learned other teammates’ work tasks to train as backup.

Florida, United States

• Answering phones/Taking orders • Customer service • Pizza Making • Loading and unloading the ovens

Florida, United States

• Maintaining a safe, fun, and educational environment for children by enforcing rules and regulations • Administer first aid according to prescribed procedures, and notify medical personnel when necessary • Organize, lead, and promote interest in recreational activities • First Aid and CPR Certified

Florida, United States

• Ensure great customer service • Collect payments • Memorize menu and orders • Stock supplies as well as clean tables and common surfaces