-Support the development and refinement of operating procedures and systems for project management and execution at the organization. -Develop plans, schedules, and timelines for a set of Program Operations initiatives that support project efficiency and impact and bring successful best practices to scale. -Work closely with other teams across the organization to monitor the success of new efforts and support successful change management.

-Provide project management assistance, including client/partner outreach and follow-up, contract initiation and management support, training workshops logistics and coordination, as well as detailed documentation of client records. -Collaborate with leaders in the business systems function to support the design, implementation, and improvement of business systems and processes that increase efficiency and effectiveness of work, internally and externally. -Support the organization-wide Diversity, Equity, and Inclusion efforts by engaging in the DEI Steering Committee and leading subcommittee projects.-Review monthly expenses and reconcile financial statements via Excel, Expensify, and Certify for executive leadership and organization-wide projects.-Manage deadlines associated with special projects, national studies, events, and grants that involve the Weikart Center leadership team.-Oversee multiple complex calendars and email inboxes for the organization.-Endorsement in the Weikart Center’s Social and Emotional Learning Program Quality Assessment (SELPQA) tool with the ability to conduct external assessments for out-of-school youth programs in order to facilitate continuous quality improvement.

Analyzed and monitored the accounts of over 200 clients for a telecommunications company in Dexter, MI. Fulfilled additional responsibilities in the owner’s nonprofit creamery by overseeing inventory and budgeting weekly orders. Effectively facilitated all client communications and relationship-building. Processed daily transactions accurately including deposits, withdrawals, invoice payments, wire transfers, and verify cashing checks.

Assembled legal incorporation document packages to register and manage the companies of business owners nationally. Maintained orderly contact with hundreds of clients and government employees daily via phone, email, and fax. Organized and maintained important legal documents for thousands of companies, physically and electronically.

Ensured that appropriate actions were always taken to resolve any and all customer concerns over bill discrepancies and insurance policies. Decreased call ins on discrepancies by 50% for my portion of customers and was presented with the “Most Positive Customer Reviews” award in August 2018. Cross-trained in sales and demonstrated various successes to help the office reach quarterly goals.

Checked-in patients and scheduled follow-up appointments for multiple practitioners. Organized patient records and maintained bookkeeping duties. Successfully developed and implemented systems to streamline office procedures, increasing productivity.