Alyssa Moore Email & Phone Number

Nashville, Tn, Us

Nashville, Tn

• After the consolidation of LP’s OSB and EWP businesses, transitioned to support the business through a pricing and profitability analyst role.• Assisted the transition to hand off customer service responsibilities and helped the team and new customer service manager get settled with the changes.• Key responsibilities and focus areas include customer and segment profitability, business scenario analysis, RFP processes, pricing realization/analysis and process improvement for rebates/pricing.• Key projects include SKU rationalization for the EWP business and a Rebate/Special Pricing project to join disparate processes and build a solution on the Salesforce platform for enrollment, tracking and payment.

Greater Nashville Area, Tn

• Managed the consolidation of the EWP customer service team to Nashville.• Worked so that our team provided a high level of customer service to all of our customers. In a time of such big change, and with a very new team to EWP, it was vital that our customers could still rely on us for exceptional customer service. We accomplished this through training, streamlining the processes and building strong relationships with the buyers, as well as the field sales team.• Reached the goal of single point of contact for our customer service department.• Hired and trained the 3 new hires to the Nashville team. Worked with the legacy team to transition knowledge and hand over ownership.• Worked through pain points with customers throughout transition.• Managed a team of 5 order fulfillment specialists and one pricing and rebate analyst.• Implemented a shared access e-mail box so that the entire team had visibility and access to customer PO’s, and not just the representative assigned. Made for easier coverage during absences, as well as being able to switch to an electronic archiving process. Modeled after the Siding Group.• Worked with IT to improve our toll-free line, reaching the assigned rep based on area code, and then rolling to the team if no answer.• Trained the pricing analyst to transition pricing/rebate management responsibilities.• Handled all customer resolution, and escalated appropriate issues to the National Sales Manager.• Maintained auto-pricing for the team to make the order entry process more time efficient.• Continued to work as COE resource for necessities for the EWP team, as well as worked to get a customer service team member more involved to share that workload.• Completed the first level of Future Business Leader training. I will continue to practice and grow my LP leadership competencies and make sure as a team we are clear on our vision.

Greater Nashville Area, Tn

• Stepped into a leadership role in our EWP customer service team to support and manage our Red Bluff, CA customer service group, as well as our new hires here in Nashville• Worked towards reaching the goal of single point of contact for our customer service department. Worked with Red Bluff to take steps towards this by training on LSL orders so they could start taking on LSL orders for the West (started with two pilot customers).• Continued to serve as our EWP support on the COE to handle break/fix issues, enhancements, and training. Worked with our internal functional architects and our consulting company CapGemini AMS to complete tickets, come up with processes and solutions and solve problems. Also served as the main testing resource for EWP.• Larger enhancement items included getting the EWP Available Inventory on the customer portal, adding the functionality of distribution lists for our customer outputs out of SAP and modifying the customer search available to have the fields needed.• Continued to manage our EWP distributor and dealer rebates, as well as manage our auto-pricing and other pricing administration.• Continued to be one of our BI power users for the EWP team to help develop report requests and enhancements• Larger reporting enhancements included getting the Sales Unrecognized information space (in-transit amounts), the open orders by plant/material class layout, and the 30-day order in-take by plant averages.

Greater Nashville Area, Tn

• Managed EWP distributor and dealer rebate programs• Analyzed Rebates by combining distributor, dealer and builder rebate totals by region (First time to be detailed at the Region level)• Administrated EWP Pricing. This included managing all price sheets for IJOIST, LVL, LSL and OSB RIM.• Served as a super-user for order to cash for EWP during our implementation and go live with SAP• Worked as part of the COE team to handle support, break/fix issues and enhancements for EWP• Implemented auto-pricing for the EWP team, which cut down a lot of time on the order entry process• Also worked as a BI power user for the EWP team to help develop report requests and learn the BI reporting tools• Managed VMI locations, including four customer sites in Canada and two sites in the US

Nashville, Tn

As a Reynolds Solutions Specialist, I consulted with customers to help maximize their utilization of our software.Experience in:• Consulting• Profit Maximization• Problem Solving• Building Queries/Reports• Setting up Dashboards• Financial Statement Adjustments/Changes• Communicating Effectively to End Users• Time Management• Strong Customer Rapport• Analysis of Current Processes