Job Summary: Provides exceptional customer service and support to our customer base, Sales Representatives, Sales Managers, and all other company personnel. Demonstrates knowledge of products, optics, & lab processing to evaluate and fill customer needs. On a daily basis will be responsible for performing accurate order entry of both Semi-Finished and Signetek Rx orders. Responds to new account requests, product, pricing and delivery inquires. Trouble shoots and follows up on all issues and complaints, working with other departments as needed, to resolve customer support matters. Provides professional and knowledgeable customer service to all accounts.Essential Duties & Responsibilities: •The primary duty and responsibility of the position is to take ownership for service to the customer•Must know and follow all departmental, and company policies and procedures•Performs all duties of a Customer Service Representative which include but are not limited to answering phones, processing Semi-Finished and Signetek Rx phone and fax orders•Issue return authorizations, appropriate credits, requests product pick-ups and tracks deliveries •Efficiently utilizes all order entry, order inquiry, order tracking, customer master maintenance and customer note file maintenance programs in AS400 and MAX Lab Software programs for Semi-Finished and Signetek Rx orders•Determines product availability, researches back order product and location, offers product substitutions where appropriate• Professionally handles routine customer inquires, complaints or concerns including troubleshooting and resolving problems, following up with appropriate Signet Armorlite Departments and management personnel•Provides written or verbal order status and other communications to the customer, as needed•Provides information to customer pertaining to existing and new products and services•Works to improve overall company profitability through suggestive selling and participation

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