Alyssa Post Email & Phone Number

Dallas, Texas, United States

Plano, Texas, United States

• Provided technical support to customers and partners including configuration assistance, post-configuration troubleshooting, and root cause analysis for next-generation firewall (NGFW) and Panorama devices.
• Ensured support cases were correctly notated, followed-up on, and resolved in a timely manner.
• Published internal and external Knowledge Base articles to assist customers and internal technical support engineers with troubleshooting and configuration.
• Reviewed internal… Show more
• Reviewed internal technical documentation, troubleshooting guides, support cases, engineering cases, administrator to lead to support case resolution.
• Worked in a 24x7 technical support environment.

• Monitored, analyzed, and troubleshot network problems for a mid-sized ISP using network monitoring/management tools.
• Created trouble tickets, logged calls, and performed root cause analysis to determine a plan of action to restore services.
• Worked remotely with onsite field and OSP technicians to troubleshoot and resolve local equipment issues.
• Maintained availability via Teams, email, and phone to assist inside and outside teams when needed.
• Provided hourly email updates… Show more
• Provided hourly email updates to company internal teams on network outages until resolution.

Melbourne, Florida, United States

• Provide technical and administration guidance to IP and TDM Tier 1 technicians.
• Maintain availability via Skype, email, and face-to-face communication to assist inside and outside teams when needed.
• Review active tickets each shift to ensure troubleshooting and administrative procedures were being followed and tickets were moving towards resolution.
• Provide Plans of Action and/or engaged the appropriate groups for escalations to move stagnant tickets towards… Show more
• Provide Plans of Action and/or engaged the appropriate groups for escalations to move stagnant tickets towards resolution.
• Ensure accurate documentation for troubleshooting and ticket administration processes on the IP Operations internal wiki.

Melbourne, Florida, United States

• Provided technical support for the network IP services on a large private communications network.
• Monitored, analyzed, and troubleshot network problems using network management and monitoring tools.
• Performed root cause analysis to determine a plan of action to restore services.
• Proactively monitored alarm conditions on the network to identify and minimize service disruption.
• Employed test methods to analyze channelized and unchannelized DS1s and DS3s on DACS… Show more
• Employed test methods to analyze channelized and unchannelized DS1s and DS3s on DACS equipment.

Melbourne, Florida, United States

• Handled first line of support for customer and field calls into the NOC.
• Created trouble tickets, logged calls and performed preliminary investigations into reported network issues to initiate workflow for problem resolution.
• Monitored and analyzed network problems utilizing network management and monitoring tools.
• Interpreted equipment alarms in the network on premise equipment or telco's network and moved forward towards service restoration.
• Engaged internal and external… Show more
• Engaged internal and external groups as needed to correct network troubles, to interact with the customer, and to interact with telco technicians. Show less

Creating a good rapport with customers. Making sure customers' needs are met (e.g. the food is satisfactory, service is timely, etc.). Knowing how to use the register and cash out customers. Making sure any problems customers have are resolved. Knowing how to stock items such as beverages, boxes, etc. in the kitchen.

Created English lectures focused on improving students' speaking and listening skills. Created supplementary lesson videos of Japanese expressions translated to English. Helped students outside of lectures (during break time, meals, and after school) with questions and/or additional conversation practice.

Bachelor’S Degree, Information Technology

Bachelor Of Arts (B.A.), East Asian Language And Literature - Japanese

Activities and Societies: Mei Hua Student Association of Martial Arts, Asian Student Association, Japanese Club, Chinese Student Association