From Customer Service Representative to Operations Specialist to Business Analyst and back to SpecialistAcquiring basic insurance policy knowledge, communicating with customers including policy owners, insureds and agents via phone and in writing. Processing policy change requests. Peer mentoring and department representation for company new hires. Project participation in new design, redesign, and implementation of industry specific software and procedures.Concentration in new business to in force processes. Training and review of current procedures and processes.

Call center and remote location Customer Service Representative.Communtication with customers (car owners, insurance companies, rental companies, vehicle dealerships and other vehicle repair facilities) via phone and in person.Basic receptionist responsibilities as well as appointment scheduling and service quotes. Processing of payments and claims to P&C insurance, ordering of parts and supplies.