· As a part of the Retail Client Success division, I worked as a key liaison between clients, candidates, and management team, specializing in the Banking & Real Estate Finance space· Supported a team in an administrative and operational capacity, ensuring a seamless process from client job order and candidate origination to potential candidate placement· Managed client placements and collaborated with the HR team to ensure timely and accurate invoicing of clients· Oversaw daily correspondence for 20+ accounts with 50+ points of contact across various industries · Maintained and expanded existing client accounts while finding cross-selling opportunities· Fostered strong client relationships, resulting in increased client satisfaction and repeat business· Streamlined communication channels between clients and recruiters, ensuring efficient candidate submittals, interview scheduling, and addressing ad hoc requests· Supported a team with handling non-SME communication between various stakeholders· Took ownership and management of active, shared Excel documents pertaining to active “candidates in play”· Created a training program and provided mentorship to new team members across multiple global locations, including Brazil, India, and the US· Successfully targeted and engaged Top 100 Law Firms, resulting in new business partnerships and increased market share.

• Built and nurtured strong relationships with candidates, serving as their main point of contact for onboarding, issues resolution, questions, coaching calls, and general support• Delivered valuable feedback to internal teams, and continuously improved the overall candidate experience• Educated team members on candidate expectations as they approached the end of their current role(s)• Effectively reported and escalated issues, ensuring timely resolution • Led weekly check-in meetings, providing progress updates and engagement summaries• Owned and resolved issues, identifying root causes and documenting progress • Followed existing processes and implemented new processes to enhance internal efforts and improve the candidate experience• Collaborated with the recruitment team to manage referrals and improve retention• Successfully passed potential leads onto relevant teams while handling ad-hoc requests.

Facilitated communication between all parties involved in the escrow transaction including: listing and selling agents, broker, escrow, closing coordinators, lenders, inspectors, Title Binder Companies, Attorneys, etc. Ensured all parties executed relevant and required documents regarding the purchase of the property within the agreed deadlineResponsible for compiling and organizing all documentation related to the buying and selling of real estate propertyAssisted clients throughout the buying and selling process creating an effortless, clear understanding, and equitable experience for all reviewed executed contracts and open escrowVerified all repairs were completed and coordinated final walk throughs of a propertyAnswered incoming Marketing calls for Profit Properties LLCWorked through Zoom, Podio, Craig’s List, Google Drive, email, and over the phone Scheduled and organized meetings with clients for my supervisorA remote-based job working simultaneously working in a collaborative team environment