Alyssa Teixeira Email and Phone Number

White glove customer service.• Security verification for every caller and routing calls.• Troubleshooting clients’ online errors and banking needs.• Creating and sending out letter head and templates.• Data entry and account analysis • Communication through Agent CCE, jabber, MS Outlook, Teams.• Mentoring new and cross trained agents in various queues.

● High level support specialist for 4 Client Service Managers with 20+ clients using CRM (Salesforce) tool● Administrative and Business operations via ShoreTel, Teams, and Outlook.● Submit candidates to open job orders using various VMS tools ensuring guidelines are met with each companiesstandards and deadlines● Create and send open job orders from clients in addition to auditing account manuals when changes are made● Manage and triage client communications with branches… Show more ● High level support specialist for 4 Client Service Managers with 20+ clients using CRM (Salesforce) tool● Administrative and Business operations via ShoreTel, Teams, and Outlook.● Submit candidates to open job orders using various VMS tools ensuring guidelines are met with each companiesstandards and deadlines● Create and send open job orders from clients in addition to auditing account manuals when changes are made● Manage and triage client communications with branches regarding interviews, rejections, and updates on the role.● Coordinate interview request, schedule supplier meetings, report time discrepancies and approve timesheets● Conduct follow up reports when no submissions have been made within 24 to 48 hours● Utilize Microsoft Outlook for internal / external partner email communication and create/edit spreadsheets in excelto document information Show less

• Plan and host in-store corporate events for vendors generating and improving store sales• Responsible for scheduling and hosting meetings on how to drive store sales and customer service• Analyze and construct reports about store performance summarizing store successes, sales and how to improve• Develop and maintain relationships with vendors building team morale and productivity• Accountable for operating procedures and compliance standards in prestige department• Market… Show more • Plan and host in-store corporate events for vendors generating and improving store sales• Responsible for scheduling and hosting meetings on how to drive store sales and customer service• Analyze and construct reports about store performance summarizing store successes, sales and how to improve• Develop and maintain relationships with vendors building team morale and productivity• Accountable for operating procedures and compliance standards in prestige department• Market and merchandise products presentably with visuals and fixtures showcasing prestige products Show less

• Communicate with clientele sending notifications for promotional events• Maintain organization of stockroom and sales floor merchandise for successful inventory and cycle counts• Set and manage total counter and individual consultant goals • Create and execute market and client experience events• Coach consultants on techniques to retain and motivate consultants • Model Clinique service behaviors

• Plan and host in-store corporate events for vendors generating and improving store sales • Responsible for scheduling and hosting meetings on how to drive store sales and customer service• Analyze and construct reports about store performance summarizing store successes, sales and how to improve • Develop and maintain relationships with vendors building team moral and productivity • Accountable for displaying testers and upkeep of stocked items • Market and merchandise… Show more • Plan and host in-store corporate events for vendors generating and improving store sales • Responsible for scheduling and hosting meetings on how to drive store sales and customer service• Analyze and construct reports about store performance summarizing store successes, sales and how to improve • Develop and maintain relationships with vendors building team moral and productivity • Accountable for displaying testers and upkeep of stocked items • Market and merchandise products presentably with visuals and fixtures showcasing prestige products Show less

• Gave proper guidance to team members resulting in excellent team customer service and team bonuses • Cut, washed, styled and gave proper facial procedure head massages averaging two and a half haircuts per hour • Carried out administrative procedures opening and closing store providing a sanitary and clean work environment• Educated customers and gave demonstrations on various hair products driving store product sales as a top seller• Scheduled employees, edited timecards and… Show more • Gave proper guidance to team members resulting in excellent team customer service and team bonuses • Cut, washed, styled and gave proper facial procedure head massages averaging two and a half haircuts per hour • Carried out administrative procedures opening and closing store providing a sanitary and clean work environment• Educated customers and gave demonstrations on various hair products driving store product sales as a top seller• Scheduled employees, edited timecards and kept track of product inventory and supplies • Interviewed potential candidates for stylist positions Show less