Builds company-wide SOPs for NetSuite, NetSuite Sandbox and Snipe-IT. Held virtual training to explicate SOPs and perform demonstrations for in-field and lead operations.Remotely manages 6 traveling crews. Plans inventory pickups enroute with vendors and distributors, and internally among the scheduling, permitting and facilities departments.Aids in guideline creations for RMA processes to increase company return credits 20%.Builds and maintains customer and vendor relationship. Adaptable and adjusts easily to changing priorities.

Trained new employees regionally in RingCentral, Salesforce, Docushare and Excel.Managed third-party insurance, medical and client claim calls full circle.

Customer-facing at expos, events and conventions throughout Texas. Assists mobile unit metric tracking, ensures progress toward retail sales.Supports event end reporting, data creation according to cost and quantity to develop metrics and maintain retail sales merchandise.Compiles data for analysis trends.