Alyssa B. Email & Phone Number

Denver, Co, Us

Managed the onboarding experience and fostered over 50 ongoing customer relationships ensuring implementation health and ongoing engagement to drive long term adoption.Identified risks that may impact the success of product adoption and proactively determined the mitigation strategies necessary to resolve issues by listening to customer feedback, reviewing product usage and breaking down complex partner challenges into concise actionable steps.Planned professional development support for customers by working cross-functionally to deliver high-quality content.Improved team processes by putting forward recommendations to increase customer satisfaction and scalability.Responsible for synthesizing product usage statistics and account characteristics for over 600 customers in order to analyze team KPI progress through the use of Google Sheets, SalesForce, Sisense and ChurnZero.Facilitated account growth by actively seeking opportunities for expansion with existing customers.

• Organized weekly practice and game schedules for students that were held both online and in person.• Collaborated with local coaches to develop and implement STEM approved curriculum with an emphasis on the mental health and the well-being of students.• Mediated conflicts between students to preserve the culture of the team by actively listening to student complaints and scheduling conflict resolution meetings as necessary.

• Maintained effective communication with students and parents through weekly updates using a student information system.• Lead effective professional learning community (PLC) meetings as evidenced by the creation and implementation of common formative assessments, analyses of student assessment data using a data cycle calendar, and collaboration on the use of evidence-based instructional strategies to ensure the greatest impact on student growth.• Developed lesson and unit plans differentiated in a way to meet the needs of all learners.• Motivated students by developing strong relationships built on empathy and trust.• Performed outreach strategies to high-risk student that include developing success plans or contacting parents.• Regularly implemented technology in the classroom using a variety of education platforms.• Lead the school digital citizenship committee for 2 years where I designed and implemented a school-wide digital citizenship program for students and instructed teachers on how to effectively use technology in their classroom.

Mesa, Arizona, United States

• Developed daily lesson plans to ensure kindergarten readiness.• Managed parent financial accounts and created invoices when payments were due.• Maintained program compliance by following all of the Arizona Dept. of Economic Security Regulations.

Secondary Education Certificate, Education

Bachelor Of Arts, Mathematics

Education record