Alyssa Cowell Email & Phone Number

Remote

Big Sky, Montana

-Ensures each member and guest receives outstanding service in a friendly environment always displaying hospitality and professionalism -Empowered to guarantee total member satisfaction at all times, and assures that all transactions are handled in a legal and ethical manner-Prepares rental residences with a critical eye to detail ensuring cleanliness and setup is upheld to YC standards-Oversees and fulfills special requests from members and guests of the rental program

Edgartown, Martha'S Vineyard

-Administers staff and client scheduling to ensure proper revenue generation and profitability; averages $4,500 in daily sales-Resolves member’s requests, concerns, complaints, and suggestions quickly in a continuous effort to provide exceptional guest service for the 1,000+ members-Manages inventory and retail effectively, follows purchasing standards-Manages timekeeper, commissions, and payroll for 15 employees-Ensures the overall appearance of the spa and locker rooms are kept up with our 5-star standard

Martha’S Vineyard, Massachusetts

Springfield, Missouri, United States

-Performed industry research and prepares approximately 10 reports a week-Entered data and accounting reports working alongside accounts payable for 800 units -Organized office calendar, planner, travel arrangements, and events for the year-Answered phones and emails in a professional manner from customers and clients and directs them to relevant staff

Springfield, Missouri

-Handled all incoming inquires to customers and gave 10-15 tours of 465 residential units each week -Prepare contract leases and assist residents with the legal process -Assists in planning, budgeting, and executing 5 monthly activities for 700 residents -Markets events by creating content on a weekly basis and spreading the word via social media and in person-Trains new colleagues on the operations of the property

Galveston, Texas

-Helped organize and execute large-scale events on Carnival Freedom for 2,900 guests such as the 4th of July Family Party and 1,150 crew members -As part of final project, created a Reference Guide to Use in The Case of a General Emergency-Engaged guest participation in events through one on one interaction on deck parties and events -Assisted in the production of Clue while performing to a full crowd -Performed weekly sail away drill and bi-weekly drills while managing crowd control for the ship