Alyssa E. Email & Phone Number

Chicago, Illinois, United States

Client Relationship ManagementCustomer Retention & SatisfactionAccount ManagementConflict Resolution & Problem SolvingCross-functional CollaborationSales Support & Contract NegotiationCustomer Success StrategiesData-Driven Decision MakingCRM Software (Salesforce, HubSpot, etc.)

*Orchestrated and executed comprehensive onboarding programs, enhancing new employee assimilation and reducing turnover by 10%.*Developed and implemented HR policies and procedures, ensuring compliance with state and federal regulations while promoting an inclusive and supportive work environment.*Led performance management initiatives, fostering a culture of continuous feedback resulting in a 15% increase in employee engagement scores.*Advised and supported management on employee… Show more *Orchestrated and executed comprehensive onboarding programs, enhancing new employee assimilation and reducing turnover by 10%.*Developed and implemented HR policies and procedures, ensuring compliance with state and federal regulations while promoting an inclusive and supportive work environment.*Led performance management initiatives, fostering a culture of continuous feedback resulting in a 15% increase in employee engagement scores.*Advised and supported management on employee relations matters, resolving conflicts, and mitigating issues through effective communication and mediation skills.*Conducted training sessions on diversity, equity, and inclusion (DEI) to cultivate a more diverse and culturally aware workplace. Show less

Houston, Texas, United States

*Championed operations of 22 driver training locations across eight states, streamlining workflows andoptimizing profitability across the region that generates gross annual revenue of more than $25M.* Developed and directed a top-performing team of 140 staff, which included determining labor needs,hiring and training new employees, administrating labor scheduling, conducting in-depth performanceevaluations, and coaching personnel from below-average to best-in-class… Show more *Championed operations of 22 driver training locations across eight states, streamlining workflows andoptimizing profitability across the region that generates gross annual revenue of more than $25M.* Developed and directed a top-performing team of 140 staff, which included determining labor needs,hiring and training new employees, administrating labor scheduling, conducting in-depth performanceevaluations, and coaching personnel from below-average to best-in-class performance.* Pioneered continuous improvement by analyzing performance data, financial data, and activity reports to identify opportunities and innovate solutions that reduced waste and bolstered efficiency.* Innovated a process improvement to the workflow for payroll reporting that ultimately saved the Payrolldepartment 48 man-hours monthly by creatively reallocating responsibilities; achieved such a notableimprovement in efficiency within the region that the refined process was then implemented across theentire company of 1,500 employees.* Initiated the development of an automated Salesforce report that eliminated daily manual tasks; thesolution was rolled out company-wide and delivered significant efficiencies for administrative personnel. *Surpassed region-wide target for driver training enrollments by identifying creative solutions to issuesconcerning state licensing and funding sources, as well as prioritizing the development and positivereinforcement of site staff, which included coordinating both individual and group training opportunities.*Collaborated cross-departmentally with Human Resources, Finance, and Logistics to coordinate seamless operations, as well as with Marketing and Sales to determine pricing, timing, and volume of promotions. Show less

Houston, Texas

• Managed branch operations of an eight-state territory, including employee hiring and development,student recruitment, community engagement, vendor selection, and administrative tasks.• Conducted metrics-driven operational performance evaluations and defined actionable strategies forbolstering productivity and bottom-line profitability, exceeding the region’s financial targets.• Identified a site that was consistency failing to meet its overhead goals, completed an evaluation… Show more • Managed branch operations of an eight-state territory, including employee hiring and development,student recruitment, community engagement, vendor selection, and administrative tasks.• Conducted metrics-driven operational performance evaluations and defined actionable strategies forbolstering productivity and bottom-line profitability, exceeding the region’s financial targets.• Identified a site that was consistency failing to meet its overhead goals, completed an evaluation of thesite’s financial and operational performance, and ultimately closed the facility, which saved the companyfrom further financial drain.• Took initiative, in the absence of a Marketing department, to claim the Google locations of every branchin the region and instituted a process for branch managers to solicit reviews from satisfied customers,which bolstered online ratings and reduced pay-per-click advertising costs across all participating sites.Experience managing business operations in a customer-focused service firm with multi-location structure. Experience in Finance, HR, staff management and facilities management. Knowledgeable about Information Technology and Market Research. Show less

Houston, Texas

• Developed and led a team of 15, including full accountability for recruiting, hiring, on-boarding, andongoing training; implemented regular performance reviews that provided sight-lines into employeeengagement and success, which enabled more personalized, effective development.• Defined strategic plans for long-term goals and daily operations, including streamlining workflows,forecasting financials, and optimizing profit and loss (P&L) performance.• Directed the… Show more • Developed and led a team of 15, including full accountability for recruiting, hiring, on-boarding, andongoing training; implemented regular performance reviews that provided sight-lines into employeeengagement and success, which enabled more personalized, effective development.• Defined strategic plans for long-term goals and daily operations, including streamlining workflows,forecasting financials, and optimizing profit and loss (P&L) performance.• Directed the organization’s transition from Peachtree to QuickBooks accounting systems, whichsignificantly streamlined billing processes.• Championed customer satisfaction by initiating a complete redevelopment of the company’s website toenhance user-friendliness, as well as serving as the final point of contact for all escalated customer issues.• Generated new marketing platforms to solicit customer reviews and gain higher lead rates, successfullyincreasing monthly customer volume by 10%. Show less

Canyon Lake, Texas

*Managed a team of 10 in performing administrative duties including processing A/P and A/R, initiatingmarketing campaigns, conducting research, and providing excellent customer service.* Automated the filing process from paper to digitized files, enhancing employee access and retrieval.*Pioneered internet and social media campaigns that delivered a 15% increase in one-year retainers.

Master Of Business Administration (M.B.A.), Business

Activities and Societies: Capstone Simulation Excellence Award Masters of Business Administration

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.42

Activities and Societies: Dean's List Bachelor's in Business Administration