Alyssa Farrell Email & Phone Number

• Manage client implementation process and lead all client calls including Client Kickoff, Consultation sessions and Team Training sessions.
• Monitor project budgets and timelines to ensure projects are on track
• Configure client accounts based on client specifications, existing workflows, and best practices
• Perform client imports to migrate their data into the system
• Create technical documentation to assist internal team members as well as clients
• Respond to client’s offline inquiries in a professional and timely manner

Denver, Colorado, United States

• Provide onsite and virtual training to clients on Kronos WFR software including system navigation, payroll process, employee maintenance, time and labor management, HR functionality and report customization
• Build customized training plans to address specific client needs
• Create and maintain standard training plan for implementation clients
• Collaborate with implementation consultants to address training updates and provide training resources

Denver, Colorado

• Train clients on Kronos WFR software including system navigation, payroll process, employee maintenance and report customization
• Customize the platform to the client’s specific needs
• Format and complete imports to ensure all the client’s data is loaded accurately
• Consult clients on the functionality of the software and provide solutions to issues that arise
• Collaborate with internal partners to ensure all functions within the client site are implemented successfully

• Consult with clients to deliver comprehensive implementation process
• Assist client with document collection needed for client setup
• Analyze existing client setup and business processes
• Partner with clients to understand their business and needs
• Understand client issues and concerns to recommend and implement appropriate solution
• Interact and collaborate with ADP associates in sales and customer service

• Answers, applies knowledge, and responds to calls daily from complex clients on products in order to meet client needs.
• Continuously consults with client regarding their specific company operation in order to recommend best use and customization of application.
• Researches and resolves complex client and system issues in a complete, accurate and timely manner to ensure client satisfaction.
• Logs and documents client conversations and issues to ensure that others servicing the client understand the interactions that have preceded.
• Assists clients in building custom reports to meet the needs of the client.
• Provides outstanding service to maintain a high rate of client retention and builds trusted relationships.

Denver, CO

Provide excellent customer service and dedicated support for 225 clients. Maintain knowledge of all features of HR Online in order to customize setup for each client, assist clients with utilization of application and resolve client issues.Engage other Paychex services to coordinate cross-product client support.Research and resolve client issues at high.

Buffalo/Niagara, New York Area

Route all inquiries and service calls to the appropriate personnel.Meet and greet customers, potential students and other school visitors in a friendly, professional and timely manner.Provide educational evaluations to the student(s) assigned to the front desk.Input inquiry related information into the company's student database.Maintain student and guest.

Prioritize and adapt in a fast-paced environment.Communicate effectively and consistently with both staff and customers.Train new employees on policies and procedures.Provide excellent customer service.

Sold and registered new gym and/or tanning memberships.Initiated, processed and accounted-for cash and credit transaction activities that occurred throughout the shift.Actively tracked existing customers’ contract expirations and sought extended commitments where possible.Promoted, sold and scheduled personal training appointments.

Bachelor Of Science, Business Administration; Accounting

Activities and Societies: Sigma Alpha Pi, Daniel Ackers Scholar

Business Administration And Management, General