Alyssa Lucio Email & Phone Number

Chicago, Illinois, United States

Austin, Texas, United States

• Enhanced the research team's efficiency and eliminated silos by establishing team ceremonies, writing documentation, automating communications, and implementing a centralized JIRA board for planning and real-time.
• Revamped the research Confluence space to act as a single source of truth for all research playbooks, templates, and resources to increase consistency and efficiency which resulted in earned trust and more visibility.
• Streamlined participant recruiting methods, processes, and documentation for customer and employee facing research resulting in the recruitment of 3K+ research participants in 2023.
• Managed multiple UX tools, contracts, and vendors for the digital organization to improve H-E-B’s digital experiences. Acted as tool admin, managed vendor/account relationships to ensure total utilization of tools, and.
• Championed Accessibility at H-E-B by procuring and implementing Fable (UX accessibility platform). Fable will drive accessibility practices and provide on-demand testing to improve H-E-B digital experiences for all.
• Partnered with the legal & privacy teams to establish, implement, and champion compliance practices and data privacy processes across the digital organization

• Designed a 90 page participant recruiting playbook for the Environmental, Social, and Governance (ESG) UX Team in 3 months enabling the recruitment of jobseekers facing barriers to help achieve Indeed's goal "Help 30M.
• Managed 5+ research tools and vendors and budget for the ESG UX team resulting in increased productivity of the researchers and unlocking on-demand testing.
• Strengthened the partnership between the UX organization and the legal team by gathering redundant requests and developing a legal FAQ document, reducing duplicative work and eliminated 2+ week turnaround times.
• Established a centralized UX Research guidance for the ESG UX team, serving as the primary source of truth for UX Research Operations, facilitating the work of 10+ UX team members and accelerating the research.

Austin, Texas, United States

• Managed participant recruitment for 3-4 complex UX research studies focused on gathering research insights on Jobseekers utilizing the Indeed platform.
• Collaborated closely with UX researchers to facilitate study design, screener creation, participant recruitment method, participant outreach and scheduling, NDA/Consent management, and incentive distribution.
• Improved the initial screening participant process which resulted in an increased participant show rate by 15%.
• Enhanced collaboration between UX research operations and UX researchers by clearly defining & documenting responsibilities and expectations of each role.
• Partnered with UX researchers to plan a quarterly research conference for all UX researchers at Indeed; responsible for fielding presentation submissions, creating agenda, orchestrating researcher engagement, emceeing.

Austin, Texas Area

• Managed participant recruitment for 144+ UX research studies across 4 business units, including Google Cloud Platform, Android, Firebase, and Flutter.
• Collaborated closely with UX teams to facilitate recruitment strategy, study design, survey creation, NDA/Consent management, incentive distribution, study logistics, and participant recruitment and communications.
• Fostered relationships with UX team leads to better understand their team needs, pain points, and processes to ensure seamless project execution for every project.
• Collaborated with marketing, legal, & sales to ideate and implement recruitment solutions to boost participant database enrollment
• Strategized and implemented a participant recruiting method utilizing Linkedin to overcome the challenges of sourcing niche app developer participants. Established an intake process, best practices, and communication.
• Member of the UX infrastructure DocuSign team; created, managed and deployed UX consent forms for international studies

University Of Texas At Austin - Brain Development Laboratory

• Managed day to day operations of a longitudinal academic research project
• Identified potential issues early on and proactively collaborated with team members to create solutions
• Trained, supervised, and mentored a team of 15 research assistants
• Managed the growth and health of multiple participant databases
• Maintained and tracked quarterly project projections, budget, and expenses

University Of Texas At Austin - Brain Development Laboratory

Independently worked on a research project to obtain grant money for future research projects.De-identified confidential information from previous research projectsUtilized Audacity, Microsoft Word, and Adobe Acrobat to edit documents and sound files

University Of Texas At Austin - Brain Development Laboratory

The research study is looking at specialized brain regions and their connections with early language. Scheduled participant appointmentsProvided recruitment and administrative supportAdministered standardized testing and research protocols Trained research assistants/high school interns on protocols and proceduresCollected neuroimaging data

University Of Texas At Austin - Habla Lab

As a research assistant in the HABLA Lab, I transcribed English and Spanish speech samples into the international phonetic alphabet (IPA).

Austin, Texas

Certified Behavior TechnicianProvided ABA Therapy to children on the Autism Spectrum

University Of Texas At Austin

The Thompson Conference Center help many events for the university and external parties, as well as offering multiple programs and classes for the greater Austin area.Screened incoming emails and phone calls Created and distributed confirmations and invoices for eventsSorted and recorded clients evaluations of clients events and classesDesigned daily.