- Managerial responsibilities included recruiting, hiring, training and the supervision of 30+ employees.- Fostered an environment in which guests enjoy exceptional service and employees are motivated to deliver top performance- Worked to improve overall organization and maintain all health standards in accordance with state and federal laws and regulations.- Responsible for all cash handling activities to include making change, ensuring accuracy of all employee deposits, exactness of cash drawers and petty cash, and securing nightly bank deposits- Responsible for day to day operations of the restaurant including staffing, guest interactions, closing operations, and maintaining a high profit margin.

- Developed and implemented innovative strategies to increase customer loyalty and retention.- Set and enforced server policies focused on increasing team productivity and strengthening operations.- Responded to and resolved guest questions and concerns.- Completed store opening and closing procedures.- Assisted in inventory management and workflow optimization.

- Provided guests with a positively memorable experience by advising diners on food menu items and drink specials- Gained regular customers by serving beer, wine, and other beverages in a prompt and friendly way.- Showed multitasking skills while dealing with various situations and weekly customers.- Memorize details of daily features, seasonal menu items and options, as well as rotating cocktail options- Familiarized guests with menu and daily features, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Respond to additional patron requirements by inquiring of needs; observing dining process• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs• Properly open and pour wine at the tableside• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons• Contribute to team effort by accomplishing related results as needed

- Assisted with media relations, including pitching, researching, and scheduling social media posts if needed.- Created and grew social media presence/profiles. - Creating social media graphics using Canva.- Instagram takeover for a weekend, including running lives, posting and reposting stories, created captions for daily update posts.- Photography and videography of retreat weekends.