• Collaborate with the Director of Brand Marketing and Marketing Specialist to plan, schedule, and strategize email marketing tactics for Great Big Canvas and Canvas on Demand. • Project manage a team of third party graphic designers to create email, social, and website assets. • Utilize Photoshop to create email graphics. • Execute promotions, perform quality assurance, and perform audits. • Email and social media copywriting and market research. • Authored several Standards of Operating Procedures to better assist with employee onboarding. • Liaison between internal and external parties.

• Circle Graphics rebranded under the name Sensaria in September 2021. • Collaborated with the Social Media Strategist and Customer Experience Manager to boost engagement on social media.• Managed customer feedback on Trustpilot, Facebook, and Google Reviews. Maintained the brand reputation of Canvas on Demand and Great Big Canvas.• Authored Standard Operating Procedures manual for social media customer service team. • Gathered and reported weekly social media statistics to management via Google Sheets. • Created content and managed the Pinterest account for Canvas on Demand in collaboration with the Social Media Stragetist.

• Resolved customer complaints and concerns on Facebook via Spark Central.• Maintained brand reputation by responding to customer feedback on Trustpilot, Facebook, Google Reviews, and Feedback Five. Went above and beyond to turn around customers' opinions of Canvas on Demand and Great Big Canvas.• Analyzed customer service interactions with the marketing team.• Gathered and reported data from Incentivized Review program to the marketing team. After launching this program in, my team helped to raise our Google Reviews rating from a 2.6/5 rating in June 2021 to a 4.7/5 in December 2021.• Reviewed and retouched images in Photoshop to assist customers in design consultations.

• Assisted Great Big Canvas and Canvas on Demand customers via live chat and email.• Utilized FileMaker and Dashboard to review order changes.• Diagnosed image quality and technical issues for customers.• Consulted customers to help find the perfect artwork for their space.

• Educated families about swim lesson options and water safety. I was shallow water lifeguard and CPR/AED certified. • Closed sales in-person and over the phone through warm calling potential customers. My team enrolled more than 1,400 students in the Research Triangle area since the grand opening in November 2017.• Employee of the Month in January 2018 for excellent customer service and work ethic.

• Temporary hire at Relias Learning, a healthcare education subscription company. • Scanned contracts for data and recorded the information into Salesforce and Sharepoint. • Redacted confidential information.• Utilized Excel and Word to perform quality checks on data entries.

• Greeted customers, collected fees, and enrolled guests in memberships and swim lessons.• Answered inquiries via phone calls regarding memberships, swim lessons, pool hours, and inclement weather closings.• Supervised guests to help maintain pool safety.

• Aided Japanese as a foreign language students in providing speaking practice and test preparation support.• Diagnosed any technology-related issues for students and faculty. • Greeted guests, answered phone calls, and maintained cleanliness and organization.

• Greeted customers, collected fees, and enrolled guests in memberships and swim lessons.• Answered inquiries via phone calls regarding memberships, swim lessons, pool hours, and inclement weather closings.• Supervised guests to help maintain pool safety.

• Conducted Modern Japan tutoring sessions for the Furman Academic Assistance department. • Provided test and project preparation support.

• Collected fees, greeted customers, answered phone calls, prepared ingredients, and maintained cleanliness and organization.