Alyssa Munoz Email and Phone Number

• Provide first and second level, first point of contact IT support for all Blue Origin employees; on-site and remote.• Collect and organize information, identify issues, and log Help Desk tickets using Jira/Confluence. • Perform troubleshooting diagnosis through SCCM, Microsoft Teams, or RDP to resolve software or hardware issues.• Resolve, assist, or assign password resets, account lockouts, application issues, printer issues, and server issues.• Build, install, troubleshoot, test, maintain, and upgrade workstations, monitors, printers, and other peripherals. • Perform technical research, analyze data, and recommend or perform solutions.• Create, update, and maintain IT Support internal and external technical documentation.• Optimize workflow efficiency by prioritizing tasks and meetings deadlines without compromising quality.• Promote understanding, effective communication, and achieve goals through being open to dialogue.• Able to work effectively between teams and maintain positive dynamics.• Documentation project manager - edit, adjust, and consolidate technical documentation for the company, which lead to a 21% decrease in required documentation.• Assist other technicians with the best possible questions or resolutions to problems they are unsure how to resolve.

• Negotiate prices and terms with suppliers, vendors, and freight-forwarders, and monitor supplier performance to assess ability to meet quality and delivery requirements.• Receive, issue, store, and ship merchandise in accordance with company standards.• Respond to and resolve customer questions concerning quality procedures, functions, and company standards and perform inspections on behalf of customers.• Plan and arrange sequence of work assignments and daily schedules and organize company meetings.• Process correspondence for restaurant manager, assistant manager, and executive chef and keep them informed of significant shift issues and personnel concerns.• Initiate and document nonconforming materials, produce, and meat, according to procedures.• Document and modify processes to incorporate correction actions taken and establish forecasting plans.

• Provided first and second level, first point of contact IT support for all Lakefield Veterinary Group employees.• Supported 80+ veterinary clinics with any technical needs.• Collected and organized information, identify issues, and log Help Desk tickets using SysAid.• Performed troubleshooting diagnosis through TeamViewer, RDP, and/or AnyDesk.• Resolved or assigned password resets, account lockouts, application issues, printer issues, and server issues.• Assisted with equipment purchasing and helping clinics determine if certain purchases require a Capex.• Built, installed, troubleshot, tested, maintained, and upgraded workstations, monitors, printers, and other peripherals. • Performed technical research, analyzed data, and recommend or perform solutions.• Utilized PDQ Software Deployment to upgrade machines or install software.• Performed troubleshooting technique and/or re-configure printer settings for scan to email, scan to folder, fax, and printing issues.• Created Tier 1 support policy and procedures document with manager feedback.

Inspector Operational Test B • Observe functional tests of airplane systems and perform final assembly inspection for workmanship, fit, alignment, and conformance with applicable drawings, specifications, quality standards, and plan.• Collaborate with Engineering, Quality, and Manufacturing to evaluate, develop and coordinate improvements in build processes, methods, and procedures for defect reductions.• Investigate and resolve all types of defect-related problems, and perform lock out, tag out, try out for safety. • Observe employee in-process operations and check work and provide instruction to others on policies and procedures.• Operate mechanical lifts of various types to locate parts/assemblies into position to perform assembly work.• Communicate complex technical terms and ideas in lay-person’s terms.Assembler Installer Electrical Systems • Performed wire changes on aircraft through build process and completed component, interior, and cargo panel work.• Torque fasteners, install lockwire, performed bond and ground and test per engineering requirements and specifications.• Set up tools per tolling instructions or drawing(s). Ensure all locators are correct for specific model configuration to route wire(s) and/or wire bundles.Assembler Wire Group • Cut, trimmed, and spliced electrical wire, built wire bundles used to connect electrical systems, and built shelf and panel assemblies that were later installed in major sub assembly shops.• Performed continuity testing to ensure that pinned contacts were in the proper location within a connector.• Performed light tests for fiber optic wires to ensure there are no kinds, cracks, or loss of light through the wire.

• Provide first and second level, first point of contact IT support for all Highline students, faculty, and staff, including service desk, hardware configuration, desktop applications, and classroom technology support.• Collect and organize information, identify issues, and log Help Desk tickets using Solarwinds software.• Perform troubleshooting, diagnosis and resolve or assign password resets, account lockouts, application issues, equipment loans, and software and hardware requests via walk-in, phone, email, and Solarwinds ticketing system.• Install, troubleshoot, test, maintain, and upgrade workstations, monitors, printers, and other peripherals. • Perform technical research, analyzed data, and recommend solutions.• Assist and provide any technical training to students, staff, and colleagues.

• Manually picked, sorted, loaded and unloaded packages onto trucks, trailers or dollies and operated small cargo truck to deliver packages throughout site and within city limits.• Operated and maintained video jet marking machine and applied masking tapes to parts to protect mail.• Loaded mail onto conveyor belt, and counted, loaded and protective wrapped finished production parts.• Coordinated with inspectors to accept shipments.• Performed troubleshooting, developed plans to resolve issues, and identified/documented discrepancies, withholding suspicious packages.