Alyssa Marquez Email & Phone Number

Phoenix, Arizona, United States

Freelance content writing and content management in the technology, semiconductor and manufacturing industries. Experience with small business, big content creation. Written articles, blogs, white papers and website copy that makes technical content easily digestible. Marketing strategy and project management background in tech and software. Media creation and editing for video, ads, audio recording. Podcast Producer for Spirit: Behind the Screen.

Phoenix, Arizona, United States

Create, write, and edit marketing content including articles, website copy, videos, ads, audio and press releases. Produce, record and edit podcast Spirit: Behind the Screen. Strategize and support marketing campaigns and planning with Marketing Director and Spirit CEO. Creative concept development for advertising campaigns, video and web content, and social media. Experience in Wordpress, Elementor, site hosting, and backend website management. Google Analytics reporting and analysis.

Phoenix, Arizona Area

Quality Analyst delivering company training programs, writing documented procedures and handbooks, and managing concurrent improvement projects. Write technical documentation for the quality management system as well as policies, business documents, website copy, and support materials. Create engaging company training materials to deliver professional development and meet annual training requirements. Manage quality system data and resolve product, order, and process issues through corrective actions and root cause analysis. Research industry and statutory regulations and standards and implement systems with the team to meet requirements.Accomplishments: • Implemented JESD31 requirements and passed site audit for approval to the DLA Land and Maritime’s Qualified Suppliers List of Distributors program• Implemented ANSI/ESD S20.20 compliance verification program, wrote company ESD handbook, and coordinated improvements to ESD control measures• Produce monthly Spirit University company training program with engaging activities and training materials• Write and publish terms and conditions and customer- or supplier-facing quality forms and communication materials• Onboard new employees for critical company compliance programs in a way that engages, informs, and supports• Orchestrate facility relocation in September 2017 by coordinating team action items, ensuring systems transfer successfully, and managing multiple customer site audits• Complete company recertification and surveillance audits for AS9100 and resolve all findings

Phoenix, Arizona Area

Scottsdale, Az

Senior tester responsible for conducting methodical quality assurance of K-12 course content prior to release to students and teachers, including copyediting review, final proofreading, fact checking, and reporting and monitoring issue resolution. Tested content and functionality for errors in teacher- and student-facing platforms across multiple browsers and devices. Reported and tracked issues and resolutions in JIRA database, ensuring fixes were implemented and validated. Collaborated with content and tech teams to establish quality benchmarks and testing processes. Delivered data analysis of quality issues found to department management.Accomplishments:• Completed QA review of full length courses, gaps projects, and special interactive applications across 10+ projects per year• Managed and prioritized tasks and projects among a team ranging from 4 to 10 testers across 4 product lines with rolling deadlines• Proposed and implemented process improvements during testing, which resulted in a 20% reduction in delivery time and an increase in tester efficiency • Offered solutions to deadline risks based on data analysis of work required, process flexibility, and quality needs and met all publication deadlines for projects on which I ran lead• Wrote and delivered trainings at team and department level on use of JIRA for defect tracking and data gathering• Managed an international vendor to test a Flash-to-HTML5 conversion of 1,000 multi-module activities• Pioneered process, delivered trainings, and managed up to10 testers for new product line of 7,500+ adaptive learning questions • Continually built a communicative and engaging team environment in office and among remote team members through daily outreach and interactive inter-department events • Awarded the company’s Edgy award for excellence in my work out of 500+ employees

Scottsdale, Az

Tested K-12 course content prior to release across multiple browsers and devices for content and functionality errors, including proofreading and formatting issues. I grew my skill and responsibilities over time to expand into the Senior Quality Assurance Tester role described above, a promotion that was created to better accommodate my role.

Iwakuni, Japan

Managed team of 10 staff and oversaw Marine base library services and 50,000-item collection during 75 weekly operating hours under supervision of and during absence of Supervisory Librarian. Guided staff in providing MCCS World Class Customer Service as we assisted patrons in finding and borrowing materials, answering reference questions, using computers and electronic equipment, and using online resources. Led weekly staff meetings and supervised training of new staff as well as trained current staff on new resources and equipment. Purchased, catalogued, and processed materials based on assessment of patron needs. Planned and hosted weekly, monthly, and annual events for military families ranging from attendance of less than 5 to more than 200. Accomplishments:• Grew a multicultural library team through collaboration, hiring, training, performance reviews, and daily encouragement and coaching• Headed library staff efforts during annual summer reading program with over 300 participants• Created library Facebook page and grew following to over 100 members in 6 months• Collaborated with marketing department for all promotional efforts and created copy and graphics for library events and services, including revamp of the MCCS webpage• Wrote and designed library brochures and patron guides for eResources• Established partnerships with community groups, including homeschooling families, base preschool, and a local author• Achieved patron satisfaction while working in a multi-cultural and multilingual environment with staff, MCCS employees, base patrons, and local Japanese community• Developed and refined Standard Operating Procedure documentation for regular library tasks

Scottsdale, Az

Responsible for applying and maintaining consistent formatting and style on course materials ready for production. Utilized MS Office and graphics editing software to add images, format lectures and texts, and source images and manage media. Developed process for moving content through team services and communicated and applied copyright and usage policy for images and external content. In earlier version of position, wrote and researched instructional English grammar and social studies articles. Edited new content for grammar and style, providing some guidance on development of company style prior to a copy editing team.Accomplishments:• Created new position focused on polishing content with standardized formatting and grammatical style• Grew team by recruiting and training new employees on process and style standards

Tempe, Az

Edited and updated textbook content and examples for second edition of An Introduction to the Grammar of English. Met regularly with professor to review first edition and manuscript text for the second edition of linguistics textbook. Worked through exercises in textbook to check for errors and offer updated examples.

Phoenix, Arizona Area

Worked with legislative liaison team at the AGO to track, research, summarize, and present information on proposed legislation for the 2009 legislative session. Helped team to establish contacts with legislators at the capitol, attending hearings and inter-office meetings to communicate priorities and feedback and build relationships. Scheduled appointments, answered calls, and performed organizational tasks for the legislative liaisons.Accomplishments:• Tracked legislation during the first difficult budget session of the Recession and government cutbacks• Conducted additional research on bills that were of special interest to the AGO’s legislative team• Wrote and edited press releases for AGO media communications

Tempe, Az

Supported the publication and production of the writing center’s literary magazine by reviewing, logging, and tracking literary submissions. Corresponded with authors and magazine submitters by email regarding acceptance and status of sbmissions. Managed email replies on behalf of editor in chief to inquiring writers. Organized writing center library and book list. Assisted with online book club outreach. Provided event logistic assistance at annual writers’ conference.