Alyssa Nugent Email & Phone Number

College Station, Texas, United States

• Provided exceptional customer service to hundreds of donors, general public, faculty/staff, students, and other external customers through timely and satisfactory resolution of concerns or requests.• Responded to customers’ requests and inquires accurately.• Worked effectively in automated ticketing software, selling about 700 tickets per day.• Handled clients' deposits and payments with organized approach and good recordkeeping abilities.

Dallas, Texas, United States

College Station, Texas, United States

• Demonstrated expertise in setting up and maintaining ropes systems, ensuring they met safety standards and were ready for participant use.• Proficiently tied and taught a variety of knots, including figure-eight, clove hitch, and double fisherman's, ensuring secure harness and anchor connections.• Taught 5-25 participants daily the proper belay techniques and safety protocols, resulting in a 100% safety record during my tenure.

College Station, Texas, United States

• Conducted in-depth data analysis for a breast cancer research study on a dataset of 1,000+ samples, employing hypothesis testing, regression analysis, and other statistical techniques to extract meaningful insights from raw data.• Proficiently coded in R to clean, manipulate, and visualize data, enhancing the efficiency of data processing.• Communicated research progress and findings to mentor through weekly meetings and presentations.