Alyssa Russo Email & Phone Number

Red Bank, Nj, Us

Holmdel, New Jersey, United States

Supporting our Customer Experience and Program Management teams to ensure their ability to build strong relationships with customers.-Define customer service workflows-Develop internal systems to help boost customer satisfaction

Holmdel, New Jersey, United States

Holmdel, Nj

STOPit is a simple, fast and powerful solution to ANONYMOUSLY report inappropriate behaviors, deter unethical or illegal activity, and mitigate financial and reputation risks to schools and corporations.-Conducting customer training-Field day-to-day questions on services & tools-Resolve customer complaints and concerns-Maintaining client relationships-Keeping records of client reach-outs & requests-Working closely with sales on up-sell opportunities-Negotiating contract renewals-Building activity and analytic reports for key clients and partners

Greater New York City Area

eDataSource is the leading provider of performance insight and analysis for email marketing, inbox delivery, and eCommerce activity.-Key Holder-Initial On-boarding and Client Trainings-Field day-to-day questions on services & tools-Resolve customer complaints and concerns-Maintaining client relationships-Negotiating contract renewals and services-Keeping records of client reach-outs & requests-Training new internal employees on tools & services-Working closely with sales on up-sell opportunities-Supervise and train research & data entry employees on services as well as client and sales requests

West Long Branch, Nj

Linda Jeans Dance Team traveled nationally to compete against other dance teams around the nation. I am trained in Ballet, Jazz, Tap, Hip Hop, and Modern style dancing.-Key Holder-Assist in coordinating children and classes by age and experience-Assist in evaluating dance skills and routines by giving recommendations in advancement-Help to handle parent interactions-Assist in coordinating daily routines, end of year photography, costume sizing, ordering, and distribution as well as end of year recital-Assist in collecting daily dues and competition fees

West Long Branch, Nj

SRBI is a full service global strategy and research organization specializing in public policy and opinion surveys, banking and finance, telecommunications, media, energy, transportation, insurance and healthcare.-Key Holder-Training new staff members-Working directly with clients directly to address and fix any concerns; Excellent customer service skills-Managing 20-60 research associates depending on the size of the project-Shift Supervisor-Computer assisted telephone interviewing and real-time entering of survey results into a central database system-Self motivated and independent worker; Great multi-tasking abilities-Part of a special team on-call for key client projects (with client remote monitoring) including a 4 month in the field research study for the State of NJ interviewing seniors in nursing homes-Help to coordinate with multiple sites in different states within the company