Alyssa Salazar

Alyssa Salazar Email and Phone Number

Customer Service Representative @ Amazon
San Antonio, TX
Alyssa Salazar's Location
San Antonio, Texas, United States, United States
About Alyssa Salazar

Hello!I am an Experienced Customer Service Representative with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Technical Support, Call center start-up, Conflict Resolution, Team Building, and Workforce Management. Strong support professional graduated from Business Careers High School. I was born in Texas. I am passionate about digital art and creating content that my audience will hopefully love. I love to read and travel when I have the time to. I've just begun my journey of traveling but have paused due to current events.

Alyssa Salazar's Current Company Details
Amazon

Amazon

View
Customer Service Representative
San Antonio, TX
Website:
amazon.com
Employees:
734811
Alyssa Salazar Work Experience Details
  • Amazon
    Customer Service Representative
    Amazon
    San Antonio, Tx
  • Freelance
    Freelance Digital Artist
    Freelance Jan 2009 - Present
    San Antonio, Texas, United States
    -Painting-Punctuality and personal organization (appointments, bookings, etc)-Record Keeping-Ability to work as a team-Capable of working with very little supervision-Negotiate contracts-Management Skills-Creative Direction-Clip Studio Paint-Procreate-Paint Tool Sai-Adobe-Traditional Art
  • Jim Adler & Associates
    Demand Specialist/Legal Assistant
    Jim Adler & Associates Apr 2024 - Jul 2024
    United States
  • Jim Adler & Associates
    Case Manager Assistant
    Jim Adler & Associates Aug 2023 - Jun 2024
  • Taskus
    Customer Service Representative
    Taskus Aug 2020 - Jun 2023
    59 WPM with 99% accuracy• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Solicit sales of new or additional services or products.• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Contact prospective customers to present information and explain available services.
  • Taskus
    Customer Service Representative
    Taskus Mar 2020 - Jun 2020
    San Antonio, Texas, United States
    53 WPMInbound/Outbound Telephony ExperienceSales force experiencedFive9 experiencedEngaging customer experience with over 3 countries worldwideConducted escalations and investigations on transaction detailsFast paced problem solvingSoft skill non-gender biased approach to clienteleCohesive team playerWFM experienceSelf-managed driveConfident IT and System Issues TroubleshootingDetailed documentation captures for both client and company archives
  • Jimmy John'S
    Sandwich Maker
    Jimmy John'S Feb 2020 - Mar 2020
    San Antonio, Texas, United States
    POSFood handlingCleaningRestroom cleaningKnife usageFood prep
  • America'S Incredible Pizza Company
    Redemption
    America'S Incredible Pizza Company Dec 2019 - Jan 2020
    San Antonio, Texas, United States
    Handle moneyPOSEnsured guests left happySmiled and spoke activelyOrganized myself and others accordinglyEnsured that coworkers were not stealingDid inventory WednesdayCleaned the locations (boxes and trash)Open Up the area before the guests arrivedstockinghelp guests with prizescross trained for rides and attractions
  • Ups
    Delivery Driver Helper
    Ups Nov 2019 - Dec 2019
    San Antonio, Texas, United States
    Helped my driverDelivered packagesUsed a terminal to check off stopsCarried heavy/light boxesDrove residential and commercial routesDelivered products in a timely and courteous mannerMaintained ongoing communicationConsistently completed on-time deliveriesObtained package signatures
  • Ibex
    Customer Service Representative
    Ibex Mar 2018 - Apr 2018
    San Antonio
    Managed customer accountsGreeted customersConducted customer service surveysHandled reservationsResolved customer issuesBooked appointments for clientsWorked in the inbound call centerAssisted customers via live chatCollected and documented ordersResponded to inquiries and issuesResponsible for troubleshooting applications
  • Ups
    Delivery Driver Helper
    Ups Dec 2017 - Jan 2018
    San Antonio, Texas, United States
    Helped my driverDelivered packagesUsed a terminal to check off stopsCarried heavy/light boxesDrove residential and commercial routesDelivered products in a timely and courteous mannerMaintained ongoing communicationConsistently completed on-time deliveriesObtained package signatures
  • Seaworld Parks & Entertainment
    Assistant Supervisor
    Seaworld Parks & Entertainment Dec 2016 - Sep 2017
    San Antonio
    Handled moneyTime management (breaks and closing shifts)Ensured guests left the booths happySmiled and spoke activelyOrganized myself and others accordinglyEnsured that coworkers were not stealingDid inventory morning and nightlyCleaned the locations (boxes and trash)Gave employees their "till" and apronsOpen Up the area before the guests arrivedCount vault money to ensure that $10k was safely there as well as whether it was over, even or short
  • Seaworld Parks & Entertainment
    Assistant Supervisor
    Seaworld Parks & Entertainment Jan 2016 - Jun 2016
    San Antonio
    Handled moneyEnsured guests left the booths happySmiled and spoke activelyOrganized myself and others accordinglyEnsured that coworkers were not stealingDid inventory morning and nightlyCleaned the locations (boxes and trash)Gave employees their "till" and apronsOpen Up the area before the guests arrived
  • Seaworld Parks & Entertainment
    Game Host
    Seaworld Parks & Entertainment Jun 2015 - Dec 2015
    San Antonio
    Handled moneyEnsured guests left the booths happilySmiled and spoke activelyOrganized at all timesBroke myself and others

Alyssa Salazar Education Details

  • Business Careers High School
    Business Careers High School
    Business & Technology

Frequently Asked Questions about Alyssa Salazar

What company does Alyssa Salazar work for?

Alyssa Salazar works for Amazon

What is Alyssa Salazar's role at the current company?

Alyssa Salazar's current role is Customer Service Representative.

What schools did Alyssa Salazar attend?

Alyssa Salazar attended Business Careers High School.

Who are Alyssa Salazar's colleagues?

Alyssa Salazar's colleagues are Abdul M., Regina Grubbs, إسراء ممدوح, Tomáš Materna, Iain Pound, Shaik Saidha, Sergio Aguilar.

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