Alyssa Sherrod Email & Phone Number

• Design, develop, code, and test custom reports for SAP modules based on business user needs • Participate in weekly sessions with company SMEs and organizational functional analyst to provide technical support • Conduct research, write technical requirements, and develop test plans to implement solutions • Configure for various SAP modules to solve business problems and provide thorough documentation on each process • Use SAP’s Business Objects to create dashboards with data… Show more • Design, develop, code, and test custom reports for SAP modules based on business user needs • Participate in weekly sessions with company SMEs and organizational functional analyst to provide technical support • Conduct research, write technical requirements, and develop test plans to implement solutions • Configure for various SAP modules to solve business problems and provide thorough documentation on each process • Use SAP’s Business Objects to create dashboards with data obtained from SAP BW • Modify standard functionality using user exits and enhancements Show less

Clewiston, Fl

Designed reports with Microsoft Report Builder 3.0 with SQL Server Reporting Services.Created Dashboard for company's key performance indicator during crop season using Xcelsius Dashboards alongside SAP BW and SAP Business Objects. Provided occasional quality assurance by testing various user scenarios.Helped manually remove more than 200 instances of software with expired licensing

Boca Raton, Fl

Boca Raton, Fl

Ensures prompt, friendly, and exceptional service to customers while handling cash, checks, and credit cards in a secure and professional manner. Became formalized with handling returns and exchanges for customers and following set company policy for such transactions.

Clewiston, Fl

Performed various technical tasks to resolve technical problems including LAN based application support, installation of firewalls and switches, and resetting employee passwords. Documented, tracked, and monitored issues using Microsoft SharePoint to provide timely and orderly solutions while establishing a relationship with the end user. Provided other basic hardware, software, networking, and email assistance to business users

Boca Raton, Fl

• Operated a cash register including cash transactions, checks, and charges • Ensure customers' satisfaction while providing a positive shopping experience by greeting them, walking them to items, and thanking them for their time • Up-sold and promoted CVS brand product of the month as well as general product recommendations that would benefit the customer • Ensured proper merchandise presentation was maintained in accordance with company standards while stocking shelves •… Show more • Operated a cash register including cash transactions, checks, and charges • Ensure customers' satisfaction while providing a positive shopping experience by greeting them, walking them to items, and thanking them for their time • Up-sold and promoted CVS brand product of the month as well as general product recommendations that would benefit the customer • Ensured proper merchandise presentation was maintained in accordance with company standards while stocking shelves • Maintained an orderly back stock room by means of using conveyor belts, box crushers, and back room shelves • Assisted customers with the self-service photo kiosks and other various tasks related to the photo departments • Contributed to a 22% increase in store's overall customer service score Show less

Boca Raton, Fl

•Monitored student caller's performance while listening to their phone calls to make sure all procedures were properly being handled• Drafted, updated, and maintained students' schedules on a bi weekly basis • Performed a variety of administrative tasks including mass mailings, data entry, and maintained employee files • Designed activities and games based on caller's goals and stats to maintain morale • Contacted and established relationships with alumni via telecommunications… Show more •Monitored student caller's performance while listening to their phone calls to make sure all procedures were properly being handled• Drafted, updated, and maintained students' schedules on a bi weekly basis • Performed a variety of administrative tasks including mass mailings, data entry, and maintained employee files • Designed activities and games based on caller's goals and stats to maintain morale • Contacted and established relationships with alumni via telecommunications while soliciting and negotiating monetary donations Show less

Master Of Science, Information Technology Management

Bachelor Of Business Administration (B.B.A.), Management Information Systems

A concentration in Business Analytics with a minor in Economics.