Alyssa Ybarra Email & Phone Number

United States

Leading company with 100% SLA performance for over 14months straight Manage a flexible schedule week by week, executing all necessary tasks, traveling to any of the 12 sites in San Francisco Bay area region and providing remote with on-site supportCoordinate with multiple teams from multiple companies to delegate and solve issues in projects or individual tickets by collaborating and escalating to the right departmentsMicrosoft Admin for Teams, Exchange Online, SharePoint, OneNote, Azure Active Directory, Intune, Active Users, Security and ComplianceSuccessfully migrated 1000+ users from G-suite to Microsoft 0365, while also migrating all 12 sites in the SF bay Area from Legacy to new standard equipmentUnderstand Security and compliance laws with each user, guaranteeing all security compliance policies, conditional accesses and MFA requirementsAssisting in creating documentation for better TSS workflows and guidelinesTeam player in all queues assigned to me and queues falling behind in service

Everyday consists of a new issue I will need to learn in order to solve each case.Tools I use everyday consists of knowing how to navigate through solutions, windows and mac command lines, Windows and mac OS troubleshooting, Iphone and android troubleshooting, Microsoft applications troubleshooting, VPN and network troubleshooting and organizing and documenting skills. I support Meta employees from all over the world using different tools and applications to communicate and gather information. I also assist users remotely using an application called Bomgar.

Menlo Park, California, United States

Learning all skills to be successful at Meta. This includes learning Windows and Linux O.S, Networking, troubleshooting, business communications and numerous of other soft skills like etiquette's in a social event to professional branding, and finally developing a growth mindset.

Hayward, California, United States

This job showed me how to create my own work schedule. Managing time to get orders completed by the mark, to communicating with customers until order is delivered were some of the main tasks performed e everyday.

Fremont, California, United States

Here I gained experience behind the scene of customer service. I learned many tasks in a warehouse position. This includes, palletizing boxes, sorting and operating conveyer belt jams, loading and unloading trucks, and finally team playing by being open to any position where I am needed.

San Leandro, California, United States

This position taught me a lot about navigating a computer, fax machine and credit card terminals. Also taught me new ways of implementing customer service. Everyday tasks would be counting drawer, collecting customer payments, collecting insurance payments, collecting service contract payments, scheduling appointments, checking in cars, communicating with staff, ordering lunches for staff, shuttle driving, opening and or closing drawer and paper work.

Hayward, California, United States

Here I got the chance to be the first crew to ever work at this location. With that I earned several five star reviews on yelp helping the ratings for this location. My everyday tasks were to "wow" our guests to secure their returning. Serving guests included greeting, taking order, preparing the table, serving the food and drinks, and ensuring customer satisfaction.

Information Technology, Information Technology

Audio Engineering, Music Technology

My sweet time here with SAE was an eye opener to the tech world. Although most days didn't seem like i was doing real work, playing around.