Senior Specialist I Lease-End Consultant (Sept 2020- June 2022)•Assist customers with their end of the lease. ( lease 6mos or less from their lease maturity date)•Providing lease purchase price •Schedule pre-inspection•process regular monthly paymentLoan Specialist (March-August 2020)•Processing loan applications, applying bank policies, implementing lending strategies, assessing customer needs, collecting client data, and obtaining credit information

Performance Analyst●   Monitor calls to measure performance and facilitate the business’ strategic objectives. ●   Listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices●   Work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience●    Identifying historical trends through data analysis which can help you determine which agents require more attention and those which require less.●    Identifying and implementing tools targeted towards improving internal processes within your business, identifying the quality of customer experience and the general performance of your business.  Jan 2017 –Dec 2017Customer Care Representative  •         Resolve customer complaints via phone, email, mail, or social media.•         Use telephones to reach out to customers and verify account information.•         Greet customers warmly and ascertain problem or reason for calling.•         Cancel or upgrade accounts.•         Assist with placement of orders, refunds, or exchanges.•         Assist customers in their billing concern.•         Process payments.

•         Resolve customer complaints via phone, email, mail, or social media.•         Use telephones to reach out to customers and verify account information.•         Greet customers warmly and ascertain problem or reason for calling.•         Cancel or upgrade accounts.•         Assist with placement of orders, refunds, or exchanges.•         Assist customers in their billing concern.•         Process payments.

For over 70 years, Yoh has provided the talent needed for the jobs and projects critical to client success, by delivering comprehensive workforce solutions that focus on Aerospace & Defense, Engineering, Government, Health Care, Life Sciences, Information Technology and Telecommunications. Yoh fulfills immediate resource needs and delivers managed and outsourced solutions.• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Ability to identify possible fraud transactions amongst other charges that the customers have. • Flag/place hold on the account that has possible fraud transaction/s and send fraud alert to customers.• Clear/release account from hold if the transaction is verified to be valid.• Close account when customers deny transaction/s on the account.• Demonstrate empathy, acknowledge customers’ needs, and educate customers about bank policies and procedures to lessen declines or any service interruptions.• Resolve customers’ complaints or concern in a professional manner.

•         Resolve customer complaints via phone, email, mail, or social media.•         Use telephones to reach out to customers and verify account information.•         Greet customers warmly and ascertain problem or reason for calling.•         Cancel or upgrade accounts.•         Assist with placement of orders, refunds, or exchanges.•         Assist customers in their billing concern.•         Process payments.